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VIDEO

Latest Trends In Call Center Authentication

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Neustar

Jul 11, 2019

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VIDEO

Achieving The Effortless Member Experience

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Glia

Jun 27, 2019

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VIDEO

How One Cooperative Is Getting Ahead By Going Green Leadership Content

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.

By Callahan & Associates

Jun 20, 2019

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VIDEO

How To Make Your Customer Communications More Member-Centric

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By Doxim Inc.

Jun 12, 2019

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VIDEO

How To Make An Annual Meeting Mean More Leadership Content

Join Callahan & Associates and Rachel Van Noord, director of community outreach for BECU, for an interactive discussion about the Washington credit union’s Member Summit.

By Callahan & Associates, Inc.

Jun 05, 2019

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VIDEO

Offer Experiences Instead of Cash — A Gaming Approach To Staff Incentives Leadership Content

Join Callahan & Associates and Jonathan Hanson, director of product marketing at Community First Credit Union of Florida, and Chris Culpepper, sales performance manager at the credit union, for an interactive discussion about the Florida credit union’s cashless incentive program.

By Callahan & Associates, Inc.

May 30, 2019

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VIDEO

1Q19 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

May 16, 2019

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VIDEO

How To Build A Member Referral Program That Works Leadership Content

Join Callahan & Associates and Holly Smith, vice president of marketing at Heritage FCU, for this interactive webinar about the credit union’s referral program, how the cooperative is evaluating its results, and which criteria it is changing in the future.

By Callahan & Associates, Inc.

May 08, 2019

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VIDEO

Develop A Future-Proof MX Technology Strategy

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

By Doxim Inc.

Apr 24, 2019

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VIDEO

2019 Credit Card Management Series - Card Market Overview

The first session of the 2019 Credit Card Management Series provides information on the state of the current credit card market with a focus on issues critical to those competing with the largest issuers.​

By Callahan & Associates, Inc.

Apr 18, 2019

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VIDEO

ITM Deployment Strategies That Work Leadership Content

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

By Callahan & Associates, Inc.

Apr 10, 2019

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VIDEO

Help Members Live Life Fully Leadership Content

Join Callahan & Associates and Kris VanBeek, CEO of USAlliance Financial FCU, for a live discussion about the New York’s cooperative’s “Live Life Fully” motto. Learn how the credit union has incorporated the brand concept into everything from marketing campaigns to internal practices and hear how members have reacted to it.

By Callahan & Associates, Inc.

Apr 04, 2019

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VIDEO

Attracting Gen Z To Your Credit Union

Join guest speaker Jeff Fromm, author of best selling book - Marketing to Generation Z and a regular contributor to Forbes, for a discussion on the needs of the next generation.

By Callahan & Associates

Apr 02, 2019

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VIDEO

Using Data to Visualize A Better Tomorrow Leadership Content

Join Callahan & Associates and Cassandra Stoddard, assistant vice president for enterprise analytics at Workers Credit Union, for an interactive discussion of how credit unions can use data to visualize a better tomorrow.

By Callahan & Associates

Mar 28, 2019

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VIDEO

Give Members Financial Freedom Leadership Content

Join Callahan & Associates and Tracy Szarzi-Fors, vice president of marketing and business development at Wright-Patt Credit Union, for an interactive discussion about how the Ohio cooperative is helping members create actionable plans to achieve financial flexibility and freedom.

By Callahan & Associates, Inc.

Mar 19, 2019

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VIDEO

How to Fix the 6 Most Common Mistakes Writing Credit Union Policies & Procedures

In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them.

By SilverCloud, Inc.

Mar 06, 2019

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VIDEO

2019 Innovation Series: Innovations In Mobile

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

By Callahan & Associates

Feb 28, 2019

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VIDEO

2019 Innovation Series: Innovations In Lending

Join the CreditUnions.com team for our Innovation Series, where four hand-picked lending solutions providers share their innovations with you.

By Callahan & Associates

Feb 26, 2019

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VIDEO

Anatomy Of Infinity Federal Credit Union

As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Callahan & Associates, Inc.

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VIDEO

Finding Your True North Leadership Content

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

By Callahan & Associates, Inc.

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VIDEO

2019 Innovation Series: Innovations In Member Experience

Join the CreditUnions.com team for our Innovation Series, where four hand-picked member solutions providers share their innovations with you.

By Callahan & Associates

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VIDEO

4Q18 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

Feb 14, 2019

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VIDEO

Creating A Seamless Digital Experience Leadership Content

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.​

By Callahan & Associates, Inc.

Feb 07, 2019

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VIDEO

2019 Strategies For Continued Rising Rates

Join the Credit Union Investment Strategy Group of Oppenheimer & Co. Inc. for the webinar, 2019 Strategies For Continued Rising Rates: The Importance of Adding Floating Rate Investments and Floating Rate Loan Participations.

Jan 29, 2019

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VIDEO

Member Experience Challenges For 2019

Learn how one credit union is turning challenges into triumphs.

By CloudCherry

Jan 22, 2019

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VIDEO

Take More Risk, Help More Members Leadership Content

Join Sandy Cloutier, chief risk officer for Infinity Federal Credit Union for an interactive discussion of how other credit unions may want to re-assess their own risk levels and find new ways to serve more of their members.

By Callahan & Associates, Inc.

Jan 10, 2019

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VIDEO

It's All About The Core

Callahan & Associates shares key findings from its 2019 Supplier Market Share Guide: Credit Union Core Processors.

By Callahan & Associates

Dec 12, 2018

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VIDEO

2018 Credit Card Management Series - Looking Ahead To 2019 Leadership Content

The ability of credit unions to run successful, prudent card programs is becoming more challenging. The third session of the CCMS helps the movement cast its eyes forward to prepare for 2019.

By Callahan & Associates

Dec 06, 2018

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VIDEO

Encouraging Employees To Get "Up To Some Good" Leadership Content

When WSECU celebrated its 60th anniversary in 2017, it marked the occasion with an initiative that gave employees $60 to do something good across the WSECU footprint. Learn more about this effective approach to increasing community involvement during the holiday season.

By Callahan & Associates

Nov 29, 2018

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VIDEO

A Pop-Up Branch Experiment Leadership Content

Join Callahan & Associates and Deidre Davis, chief marketing officer for MSUFCU, for an interactive discussion about the credit union's pop-up branch and key learnings from the two-week experiment.

By Callahan & Associates

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VIDEO

3Q18 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

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VIDEO

Making Payments Work For You

Join payment experts from SWBC and Visa for a discussion on how a comprehensive strategy for payment acceptance will impact operations, customer experience, and financial performance.

By SWBC

Nov 14, 2018

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VIDEO

A Business Intelligence Team That Drives Results Leadership Content

Join Callahan & Associates and Sara Dolan, chief financial officer for MSUFCU, for an interactive discussion about the credit union's BI team and best practices to implementing business intelligence at a credit union of any size.

By Callahan & Associates

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VIDEO

How To Create A High-Impact Niche Loan Program Leadership Content

Join Geoff Bullock, community engagement and education specialist for Firefly Credit Union, for an interactive discussion about how credit unions can successfully launch a niche loan program.

By Callahan & Associates

Nov 13, 2018

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VIDEO

Why CUs Want To Extend The Value Of CRM To See ROI

Learn why and how the credit union industry is redefining what a CRM can be and what this means for your organization.

By Doxim Inc.

Oct 30, 2018

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VIDEO

Custom Scorecards Are A Credit Unions Best Tool

Does your credit union use custom scorecards? If not, you could be missing big opportunities and taking unnecessary risks.

By Callahan & Associates

Oct 17, 2018

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VIDEO

2018 Tough Questions Series: Is Your Credit Union Member-Centric?

Join Alix Patterson, partner at Callahan & Associates, for a discussion about how credit unions are bringing members into the conversation and taking action to ensure their cooperatives remain all about their members.

By Callahan & Associates

Oct 16, 2018

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VIDEO

A New Branch Concept Leadership Content

Join Callahan & Associates and Pam Krupansky, vice president of retail delivery for Citadel FCU, for an interactive discussion about how credit unions can use staff feedback to improve the member experience and create a better branch concept.

By Callahan & Associates

Oct 11, 2018

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VIDEO

10 Questions On The Minds Of Leaders (And How The Industry Is Responding) Leadership Content

Learn more about the 10 questions keeping credit union leaders up at night and how the industry is responding to these challenges in this live webinar with Callahan senior vice president Chris Howard and associate vice president of analytics and business development, Sam Taft.

By Callahan & Associates

Oct 01, 2018

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VIDEO

Turn Students Into Savers Leadership Content

Rebecca Freeman, associate vice president of marketing for Silver State Schools Credit Union, will discuss the credit union's student savings program.

By Callahan & Associates

Sep 26, 2018

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VIDEO

Credit Card Management Series - Building Your Annual Card Plan (It's Not A Budget) Leadership Content

A properly managed annual budgeting process enables supervisors to manage the business on a tactical level and beyond.

By Callahan & Associates

Sep 14, 2018

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VIDEO

Callahan's 2018 CRM Survey: Results Recap

Join Callahan’s AVP of analytics, Sam Taft, and VP of marketing, Alexandra Gekas, for this 30-minute webinar recapping our 2018 CRM survey findings.

By Callahan & Associates

Sep 06, 2018

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VIDEO

2018 Tough Questions Series: A Question Of Culture

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

By Callahan & Associates

Aug 30, 2018

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VIDEO

How To Build A Successful Member Experience Program

In the first of our CU Innovation Webinar series, we’ll take take you through the three essential pillars of member experience management and show how your credit union can implement each one to continuously meet and exceed member expectations.

By CloudCherry

Aug 28, 2018

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VIDEO

2Q18 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

Aug 23, 2018

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VIDEO

2018 Tough Questions Series: Answering Tough Questions For Your Credit Union

Jon Jeffreys, managing partner of Callahan & Associates explores the tough questions credit unions are beginning to ask themselves and what steps you can take to ensure relevancy.

By Callahan & Associates

Aug 14, 2018

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VIDEO

Understanding The Mind Of A First-Time Homebuyer Leadership Content

A panel of Callahan millennials discuss how credit unions can better understand and engage first-time home-buyers.

By Callahan & Associates

Aug 09, 2018

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VIDEO

Encourage Savings And Retain Deposits Leadership Content

Ron Senci, executive vice president of lending and sales at Elements Financial, and Matt Snively, senior vice president of wealth management, discuss how deposit and wealth management strategies can work hand-in-hand to serve members as well as fund loans and provide a reliable income stream for the credit union.

By Callahan & Associates

Jul 31, 2018

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VIDEO

Build Financial Literacy Through Local Partnerships Leadership Content

Join Kelsey Balcaitis, community education director for A+ Federal Credit Union, and Callahan & Associates for a discussion about how the credit union supports financial literacy, the value of promoting financial literacy to local youth, and best practices in program management.

By Callahan & Associates, Inc.

Jul 16, 2018

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VIDEO

A Member-Driven Approach To Innovation Leadership Content

Join Anita Newton, chief innovation officer for CommunityAmerica Credit Union, and Callahan & Associates for a discussion about how the credit union's innovation lab puts member experience first and what the cooperative has learned about developing tools that members will adopt.

By Callahan & Associates

Jun 21, 2018

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VIDEO

Reward Members And Promote The Credit Union Difference Leadership Content

Join Callahan & Associates and Gene Pelham, CEO of Rogue Credit Union, for a discussion on the credit union's ownership account.

By Callahan & Associates

Jun 11, 2018

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VIDEO

2018 Tough Questions Series: A Planning Primer To Leverage Positive Momentum

Jay Johnson, partner at Callahan & Associates and sought-after industry strategist, explores how credit unions can leverage positive momentum and ask tough questions as they go into planning season this fall.

By Callahan & Associates

Jun 08, 2018

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VIDEO

Frictionless Member Experiences For Today's Mobile Consumer

Join Neustar to learn how to incorporate offline, digital, and unspoofable device data elements into a multi layered approach to identity.

By Neustar

May 29, 2018

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VIDEO

1Q18 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

May 22, 2018

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VIDEO

How To Build A Better Benefits Package Leadership Content

Learn how HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By Callahan & Associates

May 03, 2018

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VIDEO

2017 Credit Union Annual Report

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Callahan & Associates, Inc.

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VIDEO

2018 Credit Card Management Series — Credit Card Market Overview Leadership Content

The first session of the 2018 Credit Card Management Series provides information on the state of the current credit card market with a focus on issues critical to those competing with the largest issuers.​

By Callahan & Associates, Inc.

Apr 17, 2018

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VIDEO

Spring Is Strategy Season

Chris Howard, senior vice president of Callahan & Associates, discusses why spending time today thinking about strategy makes for a more productive planning season in the fall.

By Callahan & Associates

Apr 06, 2018

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VIDEO

How Sharing Members Helps 2 Credit Unions Balance Deposits And Loans Leadership Content

Callahan & Associates welcomes Emmy Hill, retail deposit product manager for UFCU, and Laurie Thomas, member operations manager for Credit Human, for a discussion of how both credit unions — and their members — benefit from a member-sharing agreement.

By Callahan & Associates

Mar 30, 2018

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VIDEO

An Introduction To Loan Participations Leadership Content

Learn how DCU structured its participations program and what key lessons leaders have learned along the way.

By Callahan & Associates

Mar 27, 2018

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VIDEO

A Look Behind The Credit Union Impact Report

Join Callahan & Associates for a discussion about the overall impact of the credit union movement.

By Callahan & Associates

Mar 09, 2018

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VIDEO

Anatomy Of SouthPoint Financial Credit Union

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Callahan & Associates, Inc.

RUN TIME: 2:13
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VIDEO

How To Invigorate A Closed Field Of Membership Leadership Content

Join Steven Devan, CEO, and Paul Schnaubelt, Board Chairman of Easy County Schools FCU for a discussion on how to invigorate a closed field of membership.

By Callahan & Associates

Feb 26, 2018

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VIDEO

4Q 2017 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

Feb 16, 2018

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VIDEO

2018 Innovation Series: Innovations In Lending

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked lending solutions providers share their awesome innovations with you.

By Callahan & Associates

Feb 15, 2018

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VIDEO

2018 Innovation Series: Innovations In Mobile

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked mobile solutions providers share their awesome innovations with you.

By Callahan & Associates

Feb 09, 2018

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VIDEO

Coming Of Age: Competing In Today's Tech Landscape

For credit unions to compete with large-scale and community banks, they must first understand the obstacles that can deter growth and the bottom line.

By Finastra

Feb 08, 2018

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VIDEO

How To Make ERM Work For Your Credit Union Leadership Content

Callahan & Associates and Lisa Thompson, vice president of ERM at ORNL, discuss how the $1.9 billion credit union decided a committee was the best way to manage risk across the enterprise, best practices in ERM, and lessons learned.

By Callahan & Associates

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VIDEO

Choosing The Right Core: Tips For A Smooth Process Leadership Content

Callahan & Associates and Wendy Cleveland, SVP/COO at AltaOne FCU, discuss how the $636 million cooperative selected the best core for its growth needs and ensured a smooth conversion process.

By Callahan & Associates

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VIDEO

Turn Employees Into Leaders Leadership Content

Callahan & Associates and Marsha Falkenburg, AVP of people development at Grow Financial Federal Credit Union, discuss how the Florida Cooperative created an in-house program that builds leadership skills and retains ambitious employees.

By Callahan & Associates

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VIDEO

It's All About The Core

Callahan & Associates shares key findings from its 2018 Supplier Market Share Guide: Credit Union Core Processors.

By Callahan & Associates

RUN TIME: 28:56
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VIDEO

A Strategy To Boost The Bottom Line Leadership Content

In this webinar, Callahan & Associates and Kane County Teachers Credit Union discuss how the $225 million cooperative boosts its bottom line via a diversified revenue stream.

By Callahan & Associates

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VIDEO

Tips For A Smooth CEO Succession Leadership Content

Join Callahan & Associates and Andy Grimm, CEO of Apple FCU for a discussion on the credit union's succession and onboarding plans.

By Callahan & Associates

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VIDEO

3Q 2017 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

0
VIDEO

2017 Credit Card Management Series - Building Loyalty. Staying Relevant. Leadership Content

Credit card expert Tim Kolk, discusses what role rewards programs play in building member loyalty and what approaches can cement overall member commitment.

By Callahan & Associates

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VIDEO

Reach Credit Unions In 2018

The CreditUnions.com team explores tips and tricks for standing out and reaching credit unions in 2018.​

By Callahan & Associates

Nov 17, 2017

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VIDEO

2 Ways To Boost Savings Leadership Content

In this webinar, Amanda Lunger, chief marketing and sales officer for Central Willamette Community, discusses the credit union's campaigns designed to attract deposits and keep up with it's eight consecutive quarters of double digit loan growth.

By Callahan & Associates, Inc.

Nov 16, 2017

RUN TIME: 21:32
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VIDEO

A Strategy To Make Sense Of Member Data Leadership Content

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

By Callahan & Associates, Inc.

Nov 08, 2017

RUN TIME: 39:42
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VIDEO

HMDA Data Trends And Analysis

Callahan's analysts examine changes in market share at national, regional, and state levels using HMDA data.

By Callahan & Associates

Oct 26, 2017

RUN TIME: 28:52
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VIDEO

A 'Good' Way To Increase Twitter Mentions And Facebook Likes Leadership Content

Callahan & Associates and Katie Grindeland, Senior Vice President of Marketing and Communications at TruStone Financial discuss how the credit union conceived and executed their “Neighborgood” campaign.

By Callahan & Associates

Oct 13, 2017

RUN TIME: 20:35
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VIDEO

How To Make A Brand Sing Leadership Content

Listerhill Credit Union's marketing director, Chris Anderson, and Callahan & Associates discuss how the credit union re-defined their brand and educated employees at all levels on how they could have a positive impact on that effort.

By Callahan & Associates

Oct 06, 2017

RUN TIME: 31:33
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VIDEO

Reap Rewards With A New Approach To Lending Leadership Content

In this webinar, John Felton, President and CEO of Southern Chautauqua Federal Credit Union discusses how the credit union's high engagement strategy enables it to take on lower-grade paper.

By Callahan & Associates

Sep 22, 2017

RUN TIME: 20:52
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VIDEO

2017 Credit Card Management Series — How To Calculate Program Profitability And Use It! Leadership Content

This second session of the 2017 Credit Card Management Series helps viewers enable meaningful conversations around program management needs and priorities, and allow card managers to effectively advocate for their program's needs.

By Callahan & Associates, Inc.

Sep 18, 2017

RUN TIME: 54:15
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VIDEO

The Case For Closure (And A Refund)

The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.

By Callahan & Associates

Aug 30, 2017

RUN TIME: 69:25
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VIDEO

2Q 2017 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

Aug 28, 2017

RUN TIME: 58:36
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VIDEO

How To Improve Website Accessibility

In this webinar, Mark Michaels, SVP and chief technology officer at San Francisco Federal Credit Union, discusses how the California cooperative tests accessibility and ensures updated web pages and apps remain visible and accessible to all members.

By Callahan & Associates

Aug 15, 2017

RUN TIME: 23:23
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VIDEO

Best Practices From A Home-Grown Program Proven To Draw Millennials Leadership Content

Callahan & Associates and Jessica Schindel, marketing specialist and Your Voice spokesperson for Community 1st, discuss the history of the credit union's young adult efforts.

By Callahan & Associates

Aug 03, 2017

RUN TIME: 25:38
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VIDEO

Custom Apps Ignite Mobile Banking Performance

By Eastern Corporate Federal Credit Union (EasCorp)

Aug 01, 2017

RUN TIME: 59:34
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VIDEO

How To Build Social Media Engagement Leadership Content

Callahan & Associates and Susan Green, SVP of Marketing for Elevations Credit Union, discuss Elevation's Adventures in Localism campaign, including how Elevations sets goals and measures success in social media.

By Callahan & Associates

Jul 26, 2017

RUN TIME: 33:51
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VIDEO

How A Loan Helps Young Professionals Build Credit Leadership Content

Callahan & Associates and Truity Credit Union's AVP of Marketing, Amy Grose, discuss the credit union's Graduate Loan Package, including how it identified the opportunity, what specific requirements it has in place, and how the offering has helped increase members in the coveted 18- to 34-year-old demographic.​

By Callahan & Associates

Jul 13, 2017

RUN TIME: 21:16
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VIDEO

The Opportunity In Balloon Notes For Autos Leadership Content

In this webinar, Anheuser-Busch Employees Credit Union dishes on its auto balloon program, including how the St. Louis-based identified the opportunity and implemented the loan, and how the program has fared.

By Callahan & Associates

Jun 26, 2017

RUN TIME: 12:59
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VIDEO

Is An Imagination Lab Right For Your Credit Union? Leadership Content

Callahan & Associates and TwinStar Credit Union discuss the institution's Imagination Lab, how it was implemented, and the successes the Lab has achieved.

By Callahan & Associates

Jun 01, 2017

RUN TIME: 31:29
0
VIDEO

1Q 2017 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates

May 25, 2017

RUN TIME: 1:01
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VIDEO

Turn Losses Into Gains In 12 Months Or Less Leadership Content

Callahan & Associates and Dan McGowan discuss the challenges the credit union faced and how the organization has turned things around to become a profitable — as well as enjoyable — place to work.

By Callahan & Associates, Inc.

May 17, 2017

RUN TIME: 46:43
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VIDEO

Strategies To Safely Sell Loans Leadership Content

Callahan & Associates and Dan Kampen, chief financial officer at Bellco, discuss the credit union’s participation lending strategy, including how to source business identify what buyers want.

By Callahan & Associates, Inc.

May 04, 2017

RUN TIME: 37:37
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VIDEO

2017 Credit Card Management Series — Card Market Overview Leadership Content

This first session of the 2017 Credit Card Management Series provides information on the state of the current credit card market with a particular emphasis on issues critical to those competing with the largest issuers.

By Callahan & Associates, Inc.

Apr 28, 2017

RUN TIME: 67:52
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VIDEO

How To Measure Member Value

Learn more about Callahan’s ROM metric and which credit unions returned the most value as of fourth quarter 2016.

By Callahan & Associates, Inc.

Apr 07, 2017

RUN TIME: 41:28
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VIDEO

A Strategy To Hit $1 Billion In Assets Leadership Content

Callahan & Associates and Jim Minge discuss how Texas Trust determined its goals, laid out its plan, and worked its 5-year strategy.

By Callahan & Associates, Inc.

Mar 23, 2017

RUN TIME: 19:55
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VIDEO

How To Eliminate Fees And Improve The Member Experience Leadership Content

Callahan & Associates and the North Carolina credit union discuss why Coastal cut the fees and how it plans to benefit from the reduction.

By Callahan & Associates, Inc.

Mar 16, 2017

RUN TIME: 33:53
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VIDEO

2017 Pre-GAC Credit Union Supplier's Webinar

Callahan & Associates wanted to help you prepare to meet and engage your credit union clients and prospects at the CUNA Governmental Affairs Conference (GAC).

By Callahan & Associates, Inc.

Mar 01, 2017

RUN TIME: 1:19
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VIDEO

4Q 2016 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

Feb 24, 2017

RUN TIME: 60:36
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VIDEO

A Way To Increase Lending Using ACH Data Leadership Content

Callahan & Associates and Alexa Bennett, marketing manager for Northern FCU, discuss how the credit union turned ACH data into lending gold.

By Callahan & Associates, Inc.

Feb 15, 2017

RUN TIME: 30:08
0
VIDEO

Pricing Structures And Practices For Relationship-Based Lending Leadership Content

In this webinar, Resource One and Leaders Credit Union discuss the structures and best practices of the their relationship-based pricing programs.

By Callahan & Associates, Inc.

Jan 27, 2017

RUN TIME: 38:53
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VIDEO

A New Way To Serve HELOC Borrowers Leadership Content

Callahan & Associates and Russ Bernardo, director of mortgage lending for Northwest Community Credit Union, discuss how the credit union combines the convenience of a credit card with the stability of a home equity loan.

By Callahan & Associates, Inc.

Jan 18, 2017

RUN TIME: 30:32
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VIDEO

Key Takeaways From Innovation, Disruption & Opportunity

Learn how developing a better understanding of marketplace dynamics and consumer expectations can empower your credit union to innovate effectively and serve current and prospective members more efficiently, responsively, and sustainably.

By Callahan & Associates, Inc.

Jan 06, 2017

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VIDEO

Takeaways From HMDA

Callahan & Associates discusses the credit union mortgage landscape using HMDA data to highlight national, regional, and state trends. Plus, learn about the changing face of home ownership and how credit unions can leverage HMDA data to remain competitive.

By Callahan & Associates, Inc.

Dec 14, 2016

RUN TIME: 45:13
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VIDEO

How To Turn Home-Buying Education Into A Celebration Leadership Content

Callahan & Associates and Dutton discuss how Altra FCU's after-hours education sessions turns potentially dry presentations into a happy hour for would-be homeowners.

By Callahan & Associates, Inc.

Dec 07, 2016

RUN TIME: 29:52
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VIDEO

Building Universal Employees Leadership Content

Purdue's GOLD program turns member service reps into universal employees.

By Callahan & Associates

Nov 25, 2016

RUN TIME: 29:38
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VIDEO

How Langley FCU Connects Financial Health To Products

The credit union's checking account for members with sub-600 credit scores provides a needed member benefit while also mitigating risk.

By Callahan & Associates

Nov 21, 2016

RUN TIME: 11:31
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VIDEO

3Q 2016 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

Nov 18, 2016

RUN TIME: 62:52
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VIDEO

A Strategy To Strengthen Community Relationships Leadership Content

Callahan & Associates and Sula Pettibon, Family Trust's vice president of marketing and community relations, discuss why the credit union chose to relocate its HQ to the city's redevelopment, how its actions have served to support the city's goals, and why this matters to the Family Trust's bottom line.​

By Callahan & Associates

Nov 14, 2016

RUN TIME: 36:59
0
VIDEO

The Crowdfunding Opportunity For Credit Unions

How crowdfunding provides an actionable game plan for credit unions to help rejuvenate their local economy, and the case for credit unions to get started.

By Callahan & Associates, Inc.

Oct 28, 2016

RUN TIME: 35:29
0
VIDEO

How To Create A Culture Of Accountability Leadership Content

Callahan & Associates and Lueders discuss what it means to create a culture of accountability and how to create such a culture within any credit union.

By Callahan & Associates, Inc.

Oct 26, 2016

RUN TIME: 41:00
0
VIDEO

The Next Stage Of Performance Management Leadership Content

Callahan & Associates and Carol Cross discuss Eastman's approach to performance management, the ins and outs of continuous performance management, and best practices to research and plan a program for any credit union.

By Callahan & Associates, Inc.

Oct 21, 2016

RUN TIME: 36:08
0
VIDEO

Best Practices In Non-Interest Income Leadership Content

Callahan & Associates and Dave Mooney, CEO of Alliant Credit Union, discuss the value of non-interest income, the top and emerging sources, and ways to boost this type of income at your credit union.

By Callahan & Associates, Inc.

Oct 14, 2016

RUN TIME: 40:16
0
VIDEO

How To Use High-Yield Ownership Accounts To Build Loyalty Leadership Content

Callahan & Associates and Gene Pelham discuss how Rogue identified the opportunity in a high-yield loyalty program, how it determined the parameters of the program, how it positions the program, and what it expects from 2017 and beyond.

By Callahan & Associates, Inc.

Oct 12, 2016

RUN TIME: 37:05
0
VIDEO

4 Emails To Make Your Next Marketing Campaign A Smash Leadership Content

Callahan & Associates and Betsy Pruitt, online marketing manager at Redstone Credit Union, discuss how the cooperative's small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

By Callahan & Associates, Inc.

Sep 29, 2016

RUN TIME: 34:50
0
VIDEO

The Cyber Threat To Credit Unions: Lessons To Inform A Solid Defense

This webinar, which is open to all credit unions free-of-charge, covers lessons learned from Cognitio, a consultancy specializing in mitigating cyber threats. Presenter Bob Gourley knows the cyber threat landscape firsthand, having spent years in operational cyber security.

By Callahan & Associates, Inc.

Sep 28, 2016

RUN TIME: 39:40
0
VIDEO

2016 Credit Card Management Series — Designing Program Reporting To Support Success Leadership Content

In this session, credit card expert Tim Kolk, from TRK Advisors, provides scorecard templates and discusses how each supports program management across the entire organization.

By Callahan & Associates, Inc.

Sep 09, 2016

RUN TIME: 54:35
0
VIDEO

How Randolph-Brooks Connects Strategic Priorities To Income

See how the credit union uses CUSOs to diversify its sources of non-interest income.

By Callahan & Associates

Aug 29, 2016

RUN TIME: 15:42
0
VIDEO

2Q 2016 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

Aug 25, 2016

RUN TIME: 59:31
0
VIDEO

Thinking Like A Strategist

Chris Howard, senior vice president at Callahan & Associates, discusses why perspective and alignment matters. Key learnings will include what thinking like a strategist means and what strategists need to know to be effective within any organization.

By Callahan & Associates, Inc.

Aug 17, 2016

RUN TIME: 47:16
0
VIDEO

How To Build A Team Of High-Producing Performers Leadership Content

Sarah Fassnacht, sales manager of Purdue FCU’s northwestern branch, and Callahan & Associates discuss how the PFED Producers originated millions of dollars from SEG members in 2015.

By Callahan & Associates, Inc.

Aug 11, 2016

RUN TIME: 36:29
0
VIDEO

A Strategy To Promote Local Innovation Leadership Content

Callahan & Associates and Stephanie Sievers, of ANECA Federal Credit Union, discuss how the credit union works with its local startups and the commitment it has made it its community.

By Callahan & Associates, Inc.

Jul 29, 2016

RUN TIME: 32:16
0
VIDEO

Tips To Build A Better Leadership Team

This webinar shares insights gained while facilitating Callahan’s Leadership Team Development course, Disruptive Strategy With Clayton Christensen, offered in collaboration with HBX, Harvard Business School’s innovative online learning initiative.

By Callahan & Associates, Inc.

Jul 22, 2016

RUN TIME: 40:48
0
VIDEO

Increase Credit Union Performance And Employee Engagement With A Balanced Scorecard Leadership Content

Callahan & Associates and Ruth Jenkins, CEO at Heritage Federal Credit Union, discuss how the balanced scorecard has been a game changer for the credit union.

By Callahan & Associates, Inc.

Jul 14, 2016

RUN TIME: 36:20
0
VIDEO

Deepen SEG Relationships With The Right Messages And Marketing Leadership Content

Callahan & Associates and Debora Almirall discuss how the Duluth-based credit union meets members' needs — don't call it selling — via mobile banking, remote deposit checking, personal and business loans, shared branching, and more.

By Callahan & Associates

Jul 01, 2016

RUN TIME: 22:17
0
VIDEO

2016 Credit Card Management Series — Matching Products To Prospects Leadership Content

In this session, credit card expert Tim Kolk explores how to segment a credit union's member base and ensure card products are designed to appeal to individual segments.

By Callahan & Associates, Inc.

Jun 24, 2016

RUN TIME: 56:47
0
VIDEO

A Strategy To Wake-Up Dormant Account Holders Leadership Content

Callahan & Associates and Isabel Gomez, CFO at CommonWealth One, discuss the monthly fee that has helped the credit union encourage higher checking account balances and close inactive accounts.

By Callahan & Associates

Jun 23, 2016

RUN TIME: 29:07
0
VIDEO

How Patelco Is Helping Members Achieve Savings Goals

Seeing low levels of financial resiliency, the California-based institution created products to help members meet their short-, medium-, and long-term goals.

By Callahan & Associates

Jun 15, 2016

RUN TIME: 14:50
0
VIDEO

The Living Wage: A New Approach To Employee Pay Leadership Content

Callahan & Associates and Todd Lane discuss how California Coast Credit Union calculated its area's living wage and what that means for its employment strategy moving forward.

By Callahan & Associates

May 25, 2016

RUN TIME: 40:00
0
VIDEO

Trendwatch 1Q 2016

Learn how credit unions performed in first quarter 2016 and find new opportunities in today's economic environment.

By Callahan & Associates

May 24, 2016

RUN TIME: 59:08
0
VIDEO

How To Make Your Credit Union A Leader In Digital Innovation Leadership Content

Tennessee-based Leaders Credit Union serves a mix of demographics not unusual for many Mid-South American towns. In many ways it is a typical credit union, however, it is also aggressively expanding its digital services.

By Callahan & Associates, Inc.

May 09, 2016

RUN TIME: 46:43
0
VIDEO

2016 Credit Card Management Series — Market Overview Leadership Content

The first session of the 2016 Credit Card Management Series kicks off with an overview of the state of the current credit card market with a particular emphasis on issues critical to those competing with the largest issuers.

By Callahan & Associates, Inc.

May 02, 2016

RUN TIME: 56:15
0
VIDEO

How To Overcome The Annual Review Leadership Content

Callahan & Associates and Melissa Vigil discuss where Northwest Community learned about APM and how it incorporated APM principles into its own operations.

By Callahan & Associates, Inc.

Apr 25, 2016

RUN TIME: 57:28
0
VIDEO

Trailblazing Strategies To Serve The Underserved Leadership Content

In this webinar, Callahan & Associates and Richard Cooper, CEO of Mendo Lake Credit Union, discuss how the credit union connects with the local Native American tribes and other underserved members.

By Callahan & Associates, Inc.

Apr 18, 2016

RUN TIME: 40:40
0
VIDEO

How To Build A Culture Of Health Leadership Content

In this webinar, Callahan & Associates and Throckmorton discuss the strategy that helped Allegacy become the first company to publicly release its health records, how to implement a culture of health, and best practices to spread community awareness.

By Callahan & Associates

Apr 07, 2016

RUN TIME: 53:34
0
VIDEO

Reduce Part-Time Members With Full-Time Onboarding Leadership Content

Callahan & Associates and Generations Federal Credit Union discuss Generations' onboarding strategy.​

By Callahan & Associates

Mar 25, 2016

RUN TIME: 43:18
0
VIDEO

How To Manage A Millennial Staff Leadership Content

Callahan & Associates and Ronaldo Hardy discuss the benefits and challenges of managing a young executive team and working with a mixed-generation board of directors.

By Callahan & Associates

Mar 18, 2016

RUN TIME: 48:45
0
VIDEO

2016 Suppliers' Webinar

In its annual webinar, Callahan & Associates gives credit union vendors lessons and strategies to build stronger credit union-vendor relationships.

By Callahan & Associates

Mar 09, 2016

RUN TIME: 94:25
0
VIDEO

Merge Resources, Not The Credit Union

In this webinar, Callahan chairman Chip Filson hosts a panel discussion featuring credit union leaders who know about creative organizational design to help credit unions tap into the power of the cooperative system while remaining as independent as possible.

By Callahan & Associates

Mar 03, 2016

RUN TIME: 64:45
0
VIDEO

Why 2015 Was A Milestone Year For Credit Unions

Callahan & Associates analyzes membership, loans, shares, and other growing metrics as a part of Trendwatch 4Q 2015.

By Callahan & Associates

Feb 24, 2016

RUN TIME: 7:19
0
VIDEO

Cybersecurity And Credit Unions

In this webinar, Chris Howard, vice president of research at Callahan & Associates, discusses dealing with security breaches and best practices that can save the credit union's reputation.

By Chris Howard

Feb 19, 2016

RUN TIME: 48:15
1
VIDEO

Trendwatch 4Q 2015

Learn how credit unions performed in fourth quarter 2015 and find new opportunities in today's economic environment.

By Callahan & Associates

Feb 19, 2016

RUN TIME: 65:05
0
VIDEO

Strategies To Make The Most Of Mortgages In 2016 Leadership Content

In this webinar, Callahan & Associates and Jon Paukovich, senior vice president and chief lending officer of Ent, discuss how Ent drives awareness among all parties in the home-buying process as well as how it plans to further develop this outreach.

By Callahan & Associates

Feb 05, 2016

RUN TIME: 44:45
0
VIDEO

How To Improve The Relationship Between A Credit Union And Its IT Department Leadership Content

In this webinar, Callahan & Associates and John Petrey, vice president and chief information officer at University Federal Credit Union, discuss the forward strides University has made in IT satisfaction, its strategy for achieving its goals, and what lies ahead for the Texas credit union.

By Callahan & Associates

Feb 03, 2016

RUN TIME: 30:02
0
VIDEO

Power Purchases With A Realtor Rebate Leadership Content

In this webinar, Callahan & Associates and Steve VanSickler, chief credit officer at Silver State Schools Credit Union, discuss the nuts and bolts of the its real estate agent cash rebate and how that rebate creates value for the member, the credit union, and the real estate agent.

By Callahan & Associates

Jan 27, 2016

RUN TIME: 34:20
0
VIDEO

What I Want As A Loan Participation Buyer Leadership Content

In this webinar, Kevin Kesecker, chief lending officer of SECU of Maryland, discusses loan participations and how to structure a deal that is attractive to both buyers and sellers.

By Callahan & Associates, Inc.

Jan 14, 2016

RUN TIME: 33:28
0
VIDEO

2015 Credit Card Management School – Building A Marketing Plan: From Strategy To Tactics Leadership Content

Designing and properly controlling a credit card program is only worth it if this leads to developing an action oriented and high ROI marketing plan for the business.

By Callahan & Associates

Dec 30, 2015

RUN TIME: 61:46
0
VIDEO

2015 Credit Card Management School – Underwriting: Pricing For Risk And Profitability Leadership Content

Credit card programs are obviously different from all other loan products: they provide open and available credit lines for many years, to be drawn at the cardholder’s discretion, while being completely unsecured.

By Callahan & Associates

Dec 30, 2015

RUN TIME: 9:16
0
VIDEO

2015 Credit Card Management School – Deeper Loyalty: More Than Points, Better Than Cash Back Leadership Content

If one area of credit card product design has changed more than any other over the past few years, it is most certainly the structure and value of loyalty and rewards programs.

By Callahan & Associates

Dec 30, 2015

RUN TIME: 4:31
0
VIDEO

2015 Credit Card Profitability — Key Drivers, Calculations And Data Sources Leadership Content

The session will include a tutorial on how to develop a profit and loss statement as well as instruction on how to identify what information you need and where to find it.

By Callahan & Associates

Dec 30, 2015

RUN TIME: 4:57
0
VIDEO

Market Review (Free Live Intro Session) Leadership Content

The 2015 Credit Card Management School, a partnership between Callahan & Associates and TRK Advisors, helps credit unions optimize their card portfolios and better understand the latest trends in program design and management.

By Callahan & Associates

Dec 30, 2015

RUN TIME: 8:45
0
VIDEO

The Future Of Identity Authentication Is Here Leadership Content

In this Callahan webinar, Eric Givens, senior director of digital banking for Arizona Federal, discusses the credit union’s digital banking department, how to streamline the mobile experience, technical education for membership, and — of course — eyeprint ID.

By Callahan & Associates

Dec 14, 2015

0
VIDEO

The Branch Is Not Dead

Financial institutions cannot afford to ignore the costs associated with operating a physical network. Credit unions must make smart decisions about branch placement, expansion, and contraction.

By Callahan & Associates

Dec 10, 2015

0
VIDEO

Trendwatch 3Q 2015

Learn how credit unions performed in third quarter 2015 and find new opportunities in today's economic environment.

By Callahan & Associates, Inc.

Nov 23, 2015

0
VIDEO

The Necessity Of Innovation

Learn how developing a better understanding of marketplace dynamics and consumer expectations can empower your credit union to innovate effectively and serve current and prospective members more efficiently, responsively, and sustainably.

By Callahan & Associates

Nov 20, 2015

0
VIDEO

How To Build A Rescue Loan Program Leadership Content

In this webinar, Callahan & Associates and Nathan Anderson discuss best practices and tips from MACU about how to assess members' needs, advise them of their options, and assist them with their choice.​

By Callahan & Associates

Nov 12, 2015

0
VIDEO

Don’t Just Onboard, E-Board Leadership Content

In this Callahan webinar, Victoria Burton and Kristi Kenworthy, vice president of marketing and assistant vice president of e-commerce respectively, discuss how USAlliance's online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.​

By Callahan & Associates

Oct 29, 2015

0
VIDEO

Trends In Mortgage Lending

Learn how to make the most of today's lending environment by understanding the credit union's place in the market and comparing the performance of other institutions in a given metro area, county, or state.​

By Callahan & Associates

Oct 22, 2015

0
VIDEO

How To Incorporate Q&E Factors Into Loan Loss Analysis Leadership Content

In this webinar, Callahan & Associates and Westerra CEO Jennifer Meyers discuss how the credit union uses its own performance data, national and regional economic reports, and internally drawn qualitative assessments to monitor its loan loss allowance.

By Callahan & Associates

Oct 08, 2015

0
VIDEO

A Strategy To Hit $1 Million In Net Income Leadership Content

Firefighters Credit Union expects to make $250,000 in net income in 2015 from its in-house insurance agency. Learn how the Los Angeles credit union expects to push this revenue stream to $1 million per year in the near future.

By Callahan & Associates

Sep 10, 2015

0
VIDEO

5 Ways To Build A Better Strategic Planning Process Leadership Content

Jay Johnson, executive vice president of Callahan & Associates, offers insider tips on how to create a more engaging, effective strategic planning session.

By Callahan & Associates

Sep 01, 2015

0
VIDEO

Build A Mobile Team To Attract Young Adults Leadership Content

Learn how Altra Credit Union's Go Mobile team has helped the institution lower its average member age to 39, nearly a decade younger than industry average.

By Callahan & Associates

Aug 27, 2015

0
VIDEO

Trendwatch 2Q 2015

Learn how credit unions performed in second quarter 2015 and find new opportunities in today's economic environment.

Aug 25, 2015

0
VIDEO

Peer Group Selection For Better Benchmarking

Accurately measuring a credit union’s performance is the foundation to making successful strategic decisions. But what’s the best way to measure performance? By using similar financial institutions to create meaningful benchmarks.

By Callahan & Associates

Aug 11, 2015

0
VIDEO

Strategies To Attract More Of The Young Adult Market

Scott Patterson, Credit Union Student Choice CEO, shares best practices for connecting with the desirable young adult market.

By Callahan & Associates

Jun 25, 2015

0
VIDEO

The Making Of A Great Member Experience Leadership Content

Lynda Savoit, senior vice president and chief operating officer of Orange County's Credit Union, and Azul Sanchez, branch manager at its Long Beach location, discuss the credit union's decision to start mapping member experience and how it has allowed the credit union to identify pain points and fix recurring issues.

By Callahan & Associates

Jun 23, 2015

0
VIDEO

I Purchased A Subscription To Callahan & Associates. Now What?

An overview on how to make the most out of your Callahan Leadership or Membership subscription.

By Callahan & Associates, Inc.

Jun 15, 2015

RUN TIME: 44:20
0
VIDEO

The Opportunity In Financial Services Disruption Leadership Content

Jon Jeffreys, managing partner of Callahan & Associates, discusses the role of innovation in today's financial services space.

By Callahan & Associates, Inc.

Jun 04, 2015

RUN TIME: 31:00
0
VIDEO

Why Lending Club Can Disrupt The Market At 14.8% APR

A look at why Lending Club is disrupting so much loan volume and what credit unions can learn.

By Callahan & Associates, Inc.

Jun 04, 2015

RUN TIME: 3:06
0
VIDEO

You Don't Need A Gimmick, Just Heart

Industrial Credit Union of Whatcom County shares an important lesson about how to generate excitement within a community.

By Callahan & Associates, Inc.

May 20, 2015

0
VIDEO

Ditch The Gimmicks And Build A Charitable Event With Staying Power Leadership Content

Industrial Credit Union of Whatcom County's senior vice president discusses how it's annual food drive has grown over the past 20 years.

By Callahan & Associates, Inc.

May 20, 2015

RUN TIME: 37:43
0
VIDEO

YTD Loan Originations Up 20% In 1Q 2015

Callahan & Associates analyzes year-over-year loan origination data as a part of Trendwatch 1Q 2015.​

May 15, 2015

0
VIDEO

Trendwatch 1Q 2015

Learn how credit unions performed in first quarter 2015 and find new opportunities in today's encouraging economic environment.

By Callahan & Associates, Inc.

May 15, 2015

RUN TIME: 66:32
0
VIDEO

How To Price A Loan For Portfolio Success

Kevin Heal, vice president of Callahan Financial Services, discusses how to use the U.S. Treasury yield curve to price loans.

By Kevin Heal at Callahan & Associates, Inc.

Apr 27, 2015

RUN TIME: 18:08
0
VIDEO

The Video Solution To Student Staffing

Asking applicants to submit videos as part of the interview process helps Listerhill Credit Union identify talent with the right mix of skills, personality, and professionalism.

By Callahan & Associates, Inc.

Mar 20, 2015

RUN TIME: 2:29
0
VIDEO

A New Take On How To Find The Perfect Employee Leadership Content

Listerhill Credit Union reviews how video applications help it find the perfect applicants for a student branch.

By Callahan & Associates, Inc.

Mar 20, 2015

RUN TIME: 34:07
0
VIDEO

RBC Forecasting Tool Training In Peer-to-Peer

Learn how to use the Risk-Based Capital Forecasting Tool in Peer-to-Peer.

By Callahan & Associates, Inc.

Mar 09, 2015

RUN TIME: 26:08
0
VIDEO

Test CD Brings In $1M Per Day

Interra Credit Union discusses a short-term 2% CD it used to test the waters for deposits.

By Callahan & Associates, Inc.

Mar 09, 2015

RUN TIME: 02:44
0
VIDEO

The Right Way To Do A High-Rate CD Promotion Leadership Content

Interra's Chief Strategy Officer discusses a 2% CD the credit union used to increase deposits.

By Callahan & Associates, Inc.

Mar 09, 2015

RUN TIME: 22:53
0
VIDEO

How To Launch A Member Savings Contest Leadership Content

Wright Patt Credit Union's annual Member Savings Race got the community excited about its brand.

By Callahan & Associates, Inc.

Feb 23, 2015

RUN TIME: 26:45
0
VIDEO

A Look Inside The Savings Race

How Wright-Patt Credit Union crafted an event that redefined its brand.

By Callahan & Associates, Inc.

Feb 23, 2015

RUN TIME: 2:01
0
VIDEO

Capture The Checking Account

Callahan & Associates analyzes checking account penetration data as a part of Trendwatch 4Q 2014.

By Callahan & Associates, Inc.

Feb 23, 2015

0
VIDEO

Trendwatch 4Q 2014

Learn how credit unions performed in fourth quarter 2014 and find new opportunities in today's encouraging economic environment.

By Callahan & Associates, Inc.

Feb 23, 2015

RUN TIME: 63:10
0
VIDEO

2015 Credit Card Management School — Session 1

Tim Kolk leads the introductory session of a management school for credit union card programs in 2015.​

By Callahan & Associates, Inc.

Feb 18, 2015

RUN TIME: 39:30
0
VIDEO

Mergers And Organizational Design Options For Sustainable Growth Leadership Content

Callahan & Associates chairman Chip Filson and analyst Sam Taft discuss merger pitfalls and alternative organizational designs.

By Callahan & Associates, Inc.

Feb 13, 2015

RUN TIME: 76:44
0
VIDEO

2 Famous Merger Mistakes

Callahan chairman Chip Filson and analyst Sam Taft discuss two enormous failed mergers.

By Callahan & Associates, Inc.

Feb 13, 2015

RUN TIME: 4:11
0
VIDEO

Create A Successful Rewards Program Leadership Content

Representatives from Purdue Federal Credit Union describe their innovative My Member Perks rewards program.​

By Callahan & Associates, Inc.

Feb 12, 2015

RUN TIME: 42:00
0
VIDEO

See 'My Member Perks' In Action

Purdue Federal Credit Union describes its successful member rewards program.

Feb 12, 2015

RUN TIME: 2:20
0
VIDEO

How To Get In Front Of Realtors

Ent Federal Credit Union describes its Realtor education classes.

By Callahan & Associates, Inc.

Jan 30, 2015

RUN TIME: 2:48
0
VIDEO

A Strategy To Boost Awareness Among Real Estate Agents Leadership Content

Jon Paukovitch from Ent Federal Credit Union describes the Realtor education classes that propel its successful mortgage origination program.

By Callahan & Associates, Inc.

Jan 30, 2015

RUN TIME: 38:40
0
VIDEO

Discrediting The Second RBC Proposal

Callahan chairman Chip Filson argues against the revised risk-based capital proposal.

By Callahan & Associates, Inc.

Jan 27, 2015

RUN TIME: 2:46
0
VIDEO

What NCUA's Revised RBC Proposal Means For Credit Unions Leadership Content

Callahan chairman Chip Filson and senior analyst Andrew Bolton explore the changes to NCUA's proposed risk-based capital rule.

By Callahan & Associates, Inc.

Jan 27, 2015

RUN TIME: 61:09
0
VIDEO

How A Branch Builds Member Engagement Leadership Content

Jared Dryer, district manager at Bellco Credit Union, discusses how a new branch concept that favors technology and universal staffing models is building member relationships.

By Callahan & Associates, Inc.

Jan 12, 2015

RUN TIME: 43:40
0
VIDEO

Overview Of A High-Tech Branch

Bellco Credit Union's district manager shows what its high-tech branch concept looks like.

By Callahan & Associates, Inc.

Jan 12, 2015

RUN TIME: 3:20
0
VIDEO

Overview Of Educators' Internal Training Program

Educators Credit Union discusses the Leadership Educators internal training program.

By Callahan & Associates, Inc.

Dec 22, 2014

RUN TIME: 2:08
0
VIDEO

One Way To Identify Hidden Employee Talent Leadership Content

Educators Credit Union discusses the strategy and results behind a training program that creates an internal ladder to leadership.

By Callahan & Associates, Inc.

Dec 22, 2014

RUN TIME: 32:48
0
VIDEO

Price Risk Versus Short-Term Liquidity

Callahan chairman Chip Filson and analyst Janet Lee analyze total current price risk and short-term liquidity as a percentage of shares.

By Callahan & Associates, Inc.

Dec 22, 2014

RUN TIME: 3:18
0
VIDEO

How To Benchmark Your IRR & Liquidity Leadership Content

Callahan & Associates chairman Chip Filson and industry analyst Janet Lee discuss how to examine a credit union's ALM trends and identify how those trends compare to peers.

By Callahan & Associates, Inc.

Dec 08, 2014

RUN TIME: 51:19
0
VIDEO

Should Your Credit Union Consider Crowdfunding? Leadership Content

Callahan & Associates managing partner Jon Jeffreys, DCU CEO Jim Regan, and Growthfountain CEO Ken Staut discuss the potential for credit unions and crowdfunding.

By Callahan & Associates, Inc.

Nov 20, 2014

RUN TIME: 32:40
0
VIDEO

Decoding Your Local Mortgage Market Leadership Content

Callahan COO Alix Patterson and industry analyst Andrew Bolton discuss national mortgage industry trends and measuring impact in a specific market with HMDA data.

By Callahan & Associates, Inc.

Nov 20, 2014

0
VIDEO

Trendwatch 3Q 2014

Callahan's quarterly Trendwatch presentation is now available. Learn how credit unions performed in 3Q14 and find new opportunities in today's encouraging economic environment.

By Callahan & Associates, Inc.

Nov 17, 2014

RUN TIME: 59:51
0
VIDEO

Developing A Merchant Lending Program Leadership Content

Jim Heile, the vice president in charge of consumer services and card lending at Members 1st FCU, discusses how the credit union launched a non-auto indirect lending program.

Nov 11, 2014

0
VIDEO

How To Build Strong Dealer Partnerships Leadership Content

Mark Wild, SVP of Lending at Security Service Federal Credit Union talks about the dealer relationships that make its strong indirect program possible.

By Mark Wild

Oct 29, 2014

0
VIDEO

From Dealer Rate Markup To Flat Fee Leadership Content

Tim Rowe of Member one Federal Credit Union talks about its huge success switching to a flat rate for indirect auto loans.

By Tim Rowe

Oct 22, 2014

0
VIDEO

Tips For Becoming A Realtor's Go-To Lender Leadership Content

Tina Cheung is a successful a real-estate agent and a former VP of Operations at a credit union. In this presentation, she shares what agents looking for and how credit unions can catch their attention.​

Oct 07, 2014

RUN TIME: 35:04
0
VIDEO

State Of The Industry And Key Trends For 2015 Planning Leadership Content

Jay Johnson, managing partner of Callahan & Associates, describes macro environment trends, how these may affect 2015 assumptions, and potential scenarios to be ready for.

By Jay Johnson

Oct 01, 2014

RUN TIME: 29:36
0
VIDEO

How To Balance Complaint Resolution And Online Brand Building Leadership Content

Ross Swartwout, Senior Designer and Social Media Specialist at BECU, discusses the credit union's social media program in this Leadership Series webinar.

By Ross Swartwout

Oct 01, 2014

RUN TIME: 41:33
0
VIDEO

2014 Credit Card Management School — Reporting Discipline: Become An Information Ninja Leadership Content

Tim Kolk of TRK Advisors discusses credit card program reporting strategies in this Credit Card Management School webinar.

By Timothy Kolk

Sep 03, 2014

0
VIDEO

Trendwatch 2Q 2014

In its quarterly Trendwatch webinar, Callahan & Associates discusses economic trends and the good news in loan growth.

By Callahan & Associates

Sep 02, 2014

0
VIDEO

The Credit Union Of The Future Leadership Content

Callahan & Associates discusses competition and strategies in the delivery channel space.

By Callahan & Associates

Aug 25, 2014

0
VIDEO

Growing Market Share Among Young Adults Leadership Content

Callahan & Associates talks about the credit union opportunity to grow market share among Generation Y members.

By Callahan & Associates

Aug 25, 2014

0
VIDEO

5 Tips For Effective Strategic Planning Leadership Content

Five tips to make the most of credit union strategic planning sessions.

By Callahan & Associates

Aug 25, 2014

0
VIDEO

Callahan & Associates Answers The ALS Ice Bucket Challenge

In response to the Ice Bucket Challenge from Element Federal Credit Union, employees of Callahan & Associates take to the streets of Washington, DC, to call out local credit unions.

By Callahan & Associates

Aug 19, 2014

0
VIDEO

What Your Credit Union Needs To Know About Youth Advisory Boards Leadership Content

HarborLight Credit Union talks about running a youth advisory board to lower the average age of its membership.​

By Callahan & Associates

Jul 24, 2014

0
VIDEO

A Win For Baltimore Is A Win For MECU

MECU's incoming CEO Gary Martin talks about his credit union's community outreach strategy.

By Drew Grossman

Jul 14, 2014

0
VIDEO

Preparation For Leadership

MECU's incoming CEO Gary Martin talks about the steps he took to prepare for his new role as CEO.

By Drew Grossman

Jul 14, 2014

0
VIDEO

Pass The Torch

Incoming MECU CEO Gary Martin and outgoing CEO Bert Hash, Jr. talk about how the credit union pulled off a smooth transition of power.

By Drew Grossman

Jul 14, 2014

0
VIDEO

How To Win With Your Board

Outgoing CEO Bert Hash, Jr. talks about how he's built relationships with board members during his 17-year tenure at the helm of MECU.

By Drew Grossman

Jul 14, 2014

0
VIDEO

MECU's Branching 101

We discus student-run branches with MECU senior vice president Patricia Roberts.

By Drew Grossman

Jul 14, 2014

0
VIDEO

Setting Up An EMV Structure Now Leadership Content

Army Aviation Center Federal Credit Union discusses its memberships need for EMV cards and the steps it took to satisfy those needs.

By Callahan & Associates, Inc.

Jun 13, 2014

0
VIDEO

Converting A Complete Card Portfolio To EMV Leadership Content

Virginia Credit Union discusses the process it recently went through to convert its credit card portfolio to EMV.

By Callahan & Associates

Jun 06, 2014

0
VIDEO

Trendwatch 1Q 2014

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in 1Q14 and find new opportunities in today's economic environment.

May 27, 2014

0
VIDEO

Lessons From An EMV Early Adopter Leadership Content

Craig Hall, vice president of electronic services for Sandia Laboratory Federal Credit Union, shares his organization’s experiences as an early adopter of EMV.

By Callahan & Associates

May 14, 2014

0
VIDEO

Everything You Need To Know About NCUA's Proposed Risk-Based Capital Rule

A panel discussion on the most comprehensive and consequential regulation ever proposed for credit unions. ​

By Callahan & Associates

Apr 30, 2014

0
VIDEO

Interview With Greg Wineland, SVP Of Commercial Lending Of Hope Credit Union

Greg Wineland talks about growing the commercial lending program at Hope.

By Drew Grossman

Apr 11, 2014

0
VIDEO

Interview With Pearl Wicks, SVP Of Retail Administration Of Hope Credit Union

Pearl Wicks talks about the services provided by the Hope Enterprise Corporation after the destruction of Hurricane Katrina.

By Drew Grossman

Apr 11, 2014

0
VIDEO

Interview With Richard Campbell, CFO Of Hope Credit Union

Richard Campbell talks about the goals of the credit union and the realities of serving a poor, underbanked population.

By Drew Grossman

Apr 11, 2014

1
VIDEO

Interview With Alan Branson, COO Of Hope Credit Union

Alan Branson talks about Hope's branch footprint and breaks down its departments and employees.

By Drew Grossman

Apr 11, 2014

0
VIDEO

Interview With Ed Sivak, Chief Policy And Communications Officer Of Hope Credit Union

Ed Sivak talks about his role identifying policy issues of importance to the credit union.

By Drew Grossman

Apr 11, 2014

0
VIDEO

Interview With Scot Slay, Vice President Of Marketing And Communications Of Hope Credit Union

Scot Slay talks about the growth of Hope Credit Union and the unique market it serves.

By Drew Grossman

Apr 11, 2014

0
VIDEO

Interview With Shirley Bowen, SVP Of Mortgage Lending Of Hope Credit Union

Shirley Bowen talks about the changes she's seen in Hope's mortgage lending prgram.

By Drew Grossman

Apr 11, 2014

0
VIDEO

How To Articulate Your Core Values And Brand Promise Leadership Content

Suncoast Credit Union discusses the challenges and opportunities presented during its 2013-2014 rebranding effort.

By Callahan & Associates

Mar 27, 2014

0
VIDEO

A Customized Approach To Branch Goals And Member Solutions Leadership Content

Heritage Federal Credit Union provides insight on how it leverages research and data into improved member relationships.

By Callahan & Associates

Mar 20, 2014

0
VIDEO

How To Relaunch A Credit Card Portfolio Leadership Content

Financial Partners Credit Union discusses the challenges of re-launching a credit card program after selling its portfolio a decade ago.

By Callahan & Associates

Mar 14, 2014

0
VIDEO

Trendwatch 4Q 2013

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in 2013 and find new opportunities in today's economic environment.

By Callahan & Associates

Feb 25, 2014

0
VIDEO

Transforming Organizational Culture Leadership Content

Carla Altepeter, CEO of Numerica Credit Union, talks about her credit union's culture change and aligning project management to achieve organizational goals.

By Callahan & Associates

Feb 21, 2014

0
VIDEO

Streamlining Member Feedback To Improve The Member Experience Leadership Content

Ashley Kohlrus, Chief Experience Officer at Allegacy Federal Credit Union, speaks with Callahan & Associates regarding her credit union's challenges and attempts to improve member experience.

By Callahan & Associates

Feb 11, 2014

0
VIDEO

Credit Cards In 2014

When managed sensibly, credit cards can provide disproportionate returns to the credit union.

By Timothy Kolk

Feb 03, 2014

0
VIDEO

The Opportunity In The Credit Card Market

Credit unions grew their credit card portfolios during the recession but still have plenty of opportunity to capture greater market share.

By Timothy Kolk

Feb 03, 2014

0
VIDEO

Credit Cards During The Recession

Tim Kolk explains how the recession was "pretty good" to credit unions in regard to credit card growth.​

By Timothy Kolk

Feb 03, 2014

0
VIDEO

Interview With Steve Bugg, Chief Marketing Officer Of Heritage Federal Credit Union Part 2

Steve Bugg talks about Heritage Federal's strategy for improving performance across the institution.​

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Amanda Koester, Area Manager Of Heritage Federal Credit Union

Amanda Koester talks about Heritage Federal's strategy for meeting goals in its branches.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With David Milligan, VP E-Services Of Heritage Federal Credit Union

David Milligan talks about the evolution of the credit union's mobile and online banking platforms.

By Drew Grossman

Jan 28, 2014

1
VIDEO

Interview With Steve Bugg, Chief Marketing Officer Of Heritage Federal Credit Union

Steve Bugg talks about the evolution of the Heritage Federal brand.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Dion Koop, CFO Of Heritage Federal Credit Union

Dion Koop talks about Heritage Federal's investment strategy and the credit union's goals in 2014 and going forward.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Stephen Crow, Board Chair Of Heritage Federal Credit Union

Board chair Stephen Crow talks about the makeup of the board at Heritage Federal, its responsibilities, and how the board stays current on changes in the industry.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With John Phipps, Chief Lending Officer Of Heritage Federal Credit Union

John Phipps talks about Heritage Federal Credit Union's lending strategy coming out of the recession and its portfolio going forward.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Barbara Winstead, VP Of Human Resources Of Heritage Federal Credit Union

Barbara Winstead explains the responsibilities of the human resources and employee development department at Heritage Federal. She also talks about the changes she's seen during her time with the credit union.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Ruth Jenkins, CEO Of Heritage Federal Credit Union Part 2

CEO Ruth Jenkins talks about how reward programs help build member loyalty.

By Drew Grossman

Jan 28, 2014

0
VIDEO

Interview With Ruth Jenkins, CEO Of Heritage Federal Credit Union

CEO Ruth Jenkins talks about the branching strategy at Heritage Federal.

By Drew Grossman

Jan 28, 2014

1
VIDEO

Building In-House Leaders With The 'X-Factor'

John Janclaes, chief executive at Partners Credit Union, speaks with Callahan & Associates in our newest webinar to discuss how he develops future leaders inside the credit union.

By Callahan & Associates

Jan 16, 2014

0
VIDEO

Getting Financially Fit At The 2014 DC Fitness Expo

Money guru Jean Chatzky and SavvyMoney partnered with the Maryland & D.C. Credit Union Association to offer some financial help at the 2014 D.C. Fitness Expo.

By Drew Grossman

Jan 15, 2014

0
VIDEO

Even Branches Can Be Bloggers

In Callahan & Associates' newest webinar, Mazuma Credit Union discusses how it uses its content marketing strategy-a blog-to chronicle its HQ location move across state lines.

By Callahan & Associates

Dec 17, 2013

0
VIDEO

Credit Union SEO Strategies For Growth

In Callahan & Associates' newest webinar, we analyze and identify search engine optimization strategies that credit unions can implement to improve their web presence.

By Callahan & Associates

Dec 06, 2013

0
VIDEO

Developing A Social Media Strategy Based On Research

Todd Kern, CMO Elevations Credit Union discusses successful social media strategies and what his credit union is doing in Callahan & Associates' newest webinar. NOTE: The audio quality declines around the 37-minute mark.

By Callahan & Associates

Dec 05, 2013

0
VIDEO

What's On CreditUnions.com: December 2 - 6, 2013

This week, Alix stumps Steven with a question about core processing market share.

By Callahan & Associates

Nov 27, 2013

RUN TIME: 4:48
0
VIDEO

2014 Credit Card Management School — Market Overview

Tim Kolk of TRK Advisors provides information on the state of the credit card market with an emphasis on the three reasons credit unions should ensure their credit card programs are running at full speed.​

By Timothy Kolk

Nov 26, 2013

0
VIDEO

Capturing More Of The Purchase Mortgage Market Leadership Content

Steve VanSickler from Silver State Schools Credit Union shares his strategies for boosting purchase mortgages.​

By Callahan & Associates

Nov 22, 2013

0
VIDEO

Trendwatch 3Q 2013 — Day 1

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in third quarter 2013 and find new opportunities in today's economic environment.

By Callahan & Associates

Nov 19, 2013

0
VIDEO

Trendwatch 3Q 2013 — Day 2

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in third quarter 2013 and find new opportunities in today's economic environment.

By Callahan & Associates

Nov 19, 2013

0
VIDEO

What's On CreditUnions.com: November 18-22, 2013

A conversation between Alix Patterson and Steven Rubin where they discuss this week’s features and present a numbers quiz.

By Callahan & Associates

Nov 15, 2013

RUN TIME: 4:15
0
VIDEO

What's On CreditUnions.com

A conversation between Alix Patterson and Steven Rubin where they discuss this week’s features and present a numbers quiz.

By Callahan & Associates

Nov 15, 2013

RUN TIME: 4:15
0
VIDEO

Marketing Budget Survey Takeaways Leadership Content

Key Takeaways from our 2013 Marketing Budget Survey

By Callahan & Associates at Callahan & Associates, Inc.

Nov 11, 2013

0
VIDEO

Learn The Secrets Of Your Local Mortgage Market

Callahan & Associates discusses how credit unions can use Mortgage Analyzer to better understand their local mortgage markets.

By Callahan & Associates at Callahan & Associates, Inc.

Oct 29, 2013

0
VIDEO

Interview With SPIRE CFO Jon Seeman

Seeman talks about income, tight margins, and how to remain competitive in a low interest rate environment.

By Drew Grossman

Oct 29, 2013

0
VIDEO

Learn the Secrets of the Credit Union Mortgage Market

Callahan & Associates demonstrates how Mortgage Analyzer helps credit unions better understand their local mortgage markets.

By Callahan & Associates at Callahan & Associates, Inc.

Oct 24, 2013

0
VIDEO

Interview With SPIRE CIO Niel Devasir

Devasir's goal at SPIRE is to make things efficient. To accomplish that the credit union plans to bring new technology directly to members.

By Drew Grossman

Oct 22, 2013

0
VIDEO

Interview With SPIRE VP Of Consumer Lending Mike Schrader

Schrader oversees everything from loan volume production to compliance, loan-loss, delinquency, and collection. Here he shares the credit union's consumer lending goals and its strategy for reaching them.​

By Drew Grossman

Oct 18, 2013

0
VIDEO

Interview With SPIRE Digital Marketing Specialist Sama Sandy

Though new to the institution, Sandy has become an integral part of the marketing team. Here he discusses his role in the marketing strategy at SPIRE and the importance of advancing technology, but remaining member focused.

By Drew Grossman

Oct 17, 2013

0
VIDEO

Interview With SPIRE CEO Dan Stoltz

Stoltz shares the history of SPIRE as well as the keys to success in his role as CEO and president.

By Drew Grossman

Oct 16, 2013

0
VIDEO

Working With Employers To Offer Payday Advance Solutions Leadership Content

NorthCountry Federal Credit Union saw an opportunity to help northern Vermont employers by making payday advance solutions available.

By Callahan & Associates

Oct 15, 2013

0
VIDEO

U.S. Secretary Of Education Arne Duncan Talks Education In America

On Monday, September 30 Secretary Duncan spoke to the National Press Club in Washington, D.C. about the current state of education and the improvements that need to be made. How can credit unions help all students attain a quality education?

By Drew Grossman

Oct 02, 2013

0
VIDEO

Rep. Steny Hoyer On The Next Fed Chair

POLITICO chief economic correspondent Ben White talks with House Minority Whip Rep. Steny Hoyer (D-Md.) about the future of the Fed and what a continuing resolution deal might look like.

By Drew Grossman

Sep 19, 2013

0
VIDEO

Building a Responsible Business Lending Program Leadership Content

Learn more about Members' Choice CU small business lending program. They discuss the pros and cons of different lending models.

By Callahan & Associates

Sep 04, 2013

0
VIDEO

Trendwatch 2Q 2013

An overview of second quarter 2013 credit union performance and general economic outlook.

By Callahan & Associates at Callahan & Associates, Inc.

Aug 26, 2013

0
VIDEO

Anatomy Of A Collaborator

Maps Credit Union ($460M; Salem, OR) is a leader in online and mobile technology, and has created an impressive array of CUSOs to support its operations as well as the those of its peers.

By Drew Grossman

Jul 22, 2013

0
VIDEO

If You Build It They Will Come

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in hopes it will help revitalize an under-utilized area.

By Drew Grossman

Jul 01, 2013

0
VIDEO

Engaging Employees & Members through the "LIFE Game Plan" Leadership Content

Learn how one credit union’s partnership efforts between marketing and training have resulted in a culture of whole life learning that benefits employees and members alike.

Jun 28, 2013

0
VIDEO

A Progressive Approach to Marketing  Leadership Content

Learn how one credit union has begun shifting marketing dollars to new and more progressive channels, such as targeted Pandora and Facebook ads, and how this transition impacts other parts of the organization.

By Callahan & Associates

Jun 25, 2013

0
VIDEO

Welcome to the Branch That Knows Your Name Leadership Content

Learn how one credit union built a technology-laden “branch of the future” for less than a $225,000 and is reaping the benefits.

By Callahan & Associates

Jun 25, 2013

0
VIDEO

Dispatches From Callahan's CLO Roundtable (Part 2)

Creditunions.com sat down with attendees at Callahan & Associates' CLO round table May 10 at the Omni Shoreham Hotel in Washington, D.C. to find out what products and services credit unions are focusing on in 2013

By Drew Grossman

Jun 19, 2013

0
VIDEO

Goldman Sachs' CEO Lloyd Blankfein Shares Economic Outlook

Blankfein sat down with POLITICO's chief economic correspondent Ben White to discuss the state of the economy and the U.S. government's role in its recovery.

By Drew Grossman

Jun 14, 2013

0
VIDEO

Giving Educators & Students a Bird’s Eye View  Leadership Content

Learn how one credit union has invited educators and students to participate in “job shadow” events to better understand what skills are most needed in the workplace.

By Callahan & Associates

Jun 06, 2013

0
VIDEO

Trendwatch 1Q 2013

An overview of first quarter credit union performance and general economic outlook.

By Callahan & Associates

Jun 03, 2013

0
VIDEO

Dispatches From Callahan's CLO Roundtable

Creditunions.com sat down with attendees at Callahan & Associates' CLO round table May 10 at the Omni Shoreham Hotel in Washington, D.C. to find out what growth opportunities they see for their credit unions in 2013.

By Drew Grossman

May 27, 2013

0
VIDEO

Columnist Michelle Singletary On The Credit Union Advantage

The nationally-syndicated Washington Post writer recently sat down with Callahan & Associates to discuss credit unions, personal finance, and reaching underserved populations.

By Drew Grossman

May 01, 2013

0

VIDEO

Anatomy Of An Innovator

By Melissa Forsyth

Apr 25, 2013

0

VIDEO

Overhauling a Brand: Delivering Before You Promise Leadership Content

Learn how one credit union revamped its brand by focusing internally to ensure the right tools and service methods were in place to deliver on its promise before it went public.

By Callahan & Associates

Apr 25, 2013

0
VIDEO

Anatomy Of An Innovator: A Cooperative Technology Approach

Element Credit Union looks toward vendor partnership to better serve its members.

By Melissa Forsyth

Apr 24, 2013

RUN TIME: 2:29
1

VIDEO

Anatomy Of An Innovator: Branch Transformation

Element Credit Union introduced paperless operations to increase member interaction in its branches.

By Melissa Forsyth

Apr 17, 2013

RUN TIME: 2:26
0

VIDEO

Lending via Video Conference Leadership Content

Learn how Randolph-Brooks FCU continues to deliver personal service through new technology platforms. Find out how members have responded to video conferencing within the branches and how the credit union has benefited from the increased efficiency the solution provides.

By Callahan & Associates

Apr 15, 2013

0

VIDEO

Anatomy Of An Innovator: Call-Ahead Banking

Element uses call-ahead services to make the most of its technology, as well as its members' time.

By Melissa Forsyth

Apr 10, 2013

RUN TIME: 1:50
0

VIDEO

Anatomy Of An Innovator: A Lender-Friendly Strategy

Element Federal Credit Union strives for a 90% loan-to-share ratio by providing new options for members.​

By Melissa Forsyth

Apr 03, 2013

RUN TIME: 3:11
0

VIDEO

Becoming the Local Market Share Leader Leadership Content

Learn how one credit union grew from #5 to #1 in local deposit market share and increased loan & membership growth by pursuing loyalty.    

By Callahan & Associates

Apr 02, 2013

0

VIDEO

Anatomy Of An Innovator: Inspiration To Improve Service

Linda Bodie, CEO of Element Credit Union, looks to outside technology services for inspiration on how to improve member service.

By Melissa Forsyth

Mar 29, 2013

RUN TIME: 2:44
0

VIDEO

Implementing a Data-Driven Marketing Strategy Leadership Content

Learn how one credit union has achieved strong organic growth by implementing a targeted, data-driven marketing strategy.

By Melissa Forsyth

Mar 28, 2013

0

VIDEO

Video Marketing Both Ways

In this short Q&A, Kelli Hawkins, Communications Manager at Numerica Credit Union ($1.2B, Spokane, WA), shares how a video contest is helping the credit union reach out to its younger members.

By Melissa Forsyth

Mar 27, 2013

RUN TIME: 1:47
0

VIDEO

Anatomy Of An Innovator: An Innovative History

Element Federal Credit Union has been balancing its virtual channels and two physical branches to serve its state-wide member base.

By Melissa Forsyth

Mar 22, 2013

RUN TIME: 2:44
0

VIDEO

Anatomy Of A Strategic Partner

By Melissa Forsyth

Mar 21, 2013

0

VIDEO

How To Pull Off A Core Conversion

Justin Curcio, EVP and COO of Darden Employees Credit Union, oversaw converting Orlando's Multimedia CU to a nationwide, virtual credit union for all Darden Restaurant employees.

By Melissa Forsyth

Mar 11, 2013

RUN TIME: 3:26
0

VIDEO

Community Financial's Credit Union Difference

Bill Lawton, President & CEO with Community Financial Credit Union, shares what he believes has led to his credit union achieving a 109% loan to share ratio.

By Callahan & Associates

Mar 04, 2013

0

VIDEO

The Strategy Behind the "Best Place to Work" Leadership Content

Learn how one credit union has made being the best place to work one of its strategic goals and discuss the benefits it has reaped as a result.

By Callahan & Associates

Mar 01, 2013

0

VIDEO

Overheard At GAC: Jay Murray, Mid-Atlantic Corporate FCU

Jay Murray, CEO of Mid-Atlantic Corporate FCU, shares his ideas for regulation reform at the annual Governmental Affairs Conference in Washington, DC.

By Melissa Forsyth

Feb 27, 2013

RUN TIME: 1:45
0

VIDEO

Why NCUA Board Nominees Should Support Cooperative Principles

Chip Filson, Chairman of Callahan & Associates, announced Monday a major initiative: A New Vision for Cooperative Regulatory Leadership for the 21st Century.

By Callahan & Associates

Feb 26, 2013

RUN TIME: 7:00
0

VIDEO

Choose NCUA Leaders Who Understand Cooperatives

Chip Filson, Chairman of Callahan & Associates, shares his WhiteHouse.gov petition drive to change the way Washington selects NCUA Board members.

By Melissa Forsyth

Feb 26, 2013

RUN TIME: 1:38
0

VIDEO

An Onboarding Video Strategy

In this Q&A with Brooke Rodriguez, AVP of Marketing at Darden Employees Federal Credit Union ($28.8M, Orlando, FL), Rodriguez shares the strategy behind a successful video used to onboard new members.

By Melissa Forsyth

Feb 26, 2013

RUN TIME: 2:23
0

VIDEO

Trendwatch 4Q 2012

An overview of fourth quarter credit union performance and general economic outlook.

By Callahan & Associates

Feb 15, 2013

RUN TIME: 59:30
0

VIDEO

Onboarding Your SEG

Darden Employees FCU utilizes it's SEG internal communication channels to reach each new employee-and new member.

By Melissa Forsyth

Feb 14, 2013

RUN TIME: 2:57
0

VIDEO

How To Gain A New SEG Sponsor

Darden Employees FCU's CEO shares how the credit union grew out of a struggling SEG in its Orlando community.

By Melissa Forsyth

Feb 13, 2013

RUN TIME: 3:10
0

VIDEO

2 Trends To Remember From 3Q12

Before fourth quarter data rolls out, catch up on these two record-breaking credit union benchmarks.

By Melissa Forsyth

Feb 13, 2013

RUN TIME: 0:50
0

VIDEO

Callahan Leadership Program 2013 Kick Off Leadership Content

During this 30-minute webinar, Callahan & Associates discuss how to maximize the value of your Leadership Program membership - and what new resources to expect in 2013.

By Callahan & Associates

Feb 08, 2013

RUN TIME: 33:45
0

VIDEO

The Pros and Cons of Self-Funded Healthcare Leadership Content

Learn how Tropical Financial CU’s self-funded healthcare program differs from traditional health insurance plans and why the credit union elected to implement a self-funded plan nearly twenty years ago.

By Callahan & Associates

Feb 01, 2013

0

VIDEO

The Pros and Cons of Self-Funded Healthcare Leadership Content

Learn how Tropical Financial CU’s self-funded healthcare program differs from traditional health insurance plans and why the credit union elected to implement a self-funded plan nearly twenty years ago.

By Callahan & Associates

Feb 01, 2013

0

VIDEO

Loan Quality Trends

Mike Sacher reviews the changes to allowance accounting regulation, as well ascurrent trends in delinquency and coverage ratios.

By Michael J. Sacher

Jan 30, 2013

RUN TIME: 8:12
0

VIDEO

Video: Anatomy Of A Diversified Loan Portfolio

By Melissa Forsyth

Jan 25, 2013

0

VIDEO

Gaining New Perspective From College Interns Leadership Content

Learn how to develop a win-win relationship with local colleges to attract and nurture young talent while broadening your own cultural make-up. Find out how this program and others like it can help promote the credit union industry among students and reap big benefits for your organization.

By Callahan & Associates

Jan 24, 2013

0

VIDEO

What Credit Unions Need to Know About the Allowance for Loan Losses Leadership Content

Mike Sacher and Alix Patterson review issues related to the allowance for loan losses including the latest data on credit union asset quality trends, given the recent changes in regulatory reporting, and what credit unions need to consider for the coming year. 

By Michael J. Sacher

Jan 18, 2013

0

VIDEO

Lighten Up Your Marketing

The CEO of Members 1st uses his humor in the credit union's "Advice Guy" campaign, turning him into a local celebrity.

By Melissa Forsyth

Jan 18, 2013

RUN TIME: 2:33
0

VIDEO

Are You Making The Most Of Your Callahan Media Suite Subscription?

Alix Patterson, COO of Callahan & Associates, highlights the new features we’ve added since the launch of the Media Suite, guides you through your own performance analysis, and trains you on using the peer comparison tools.

By Alix Patterson

Dec 18, 2012

RUN TIME: 40:32
0

VIDEO

Fact Or Fake Credit Card Rates

An Australian credit union combines multiple marketing channels to increase credit card applications by 20%.

By Melissa Forsyth

Dec 17, 2012

RUN TIME: 1:45
0

VIDEO

Nurturing a Successful Business Partnership Leadership Content

Honda Federal Credit Union shares how they have become their sponsor’s financial institution of choice through positive relationship building and offering a better deal on the products and services the business required.

By Melissa Forsyth

Dec 10, 2012

RUN TIME: 30:23
0

VIDEO

Work Together To Expand Business Lending

Mark Ritter, VP of Business Lending Sales, shares how Members 1st created an annual Business Services Workshop to network and increase its participation program.

By Melissa Forsyth

Dec 10, 2012

RUN TIME: 2:21
0

VIDEO

3 Takeaways From 3Q 2012

Jay Johnson, EVP of Callahan & Associates, shares the top 3 takeaways from 3Q12 credit union performance data.

By Melissa Forsyth

Nov 28, 2012

RUN TIME: 1:35
0

VIDEO

Engage Your Audience With Seasonal Marketing

Public Employees Credit Union in Austin, TX, draws members with football-themed commercials.

By Melissa Forsyth

Nov 26, 2012

RUN TIME: 00:30
0

VIDEO

Empower Your Employees To Succeed During Community Outreach

Monthly employee training at Members 1st ensures credit union representatives present a consistent brand standard at the many community events the credit union participates in.

By Melissa Forsyth

Nov 19, 2012

RUN TIME: 1:55
0

VIDEO

Trendwatch 3Q 2012

An overview of third quarter 2012 credit union performance and general economic outlook.

By Callahan & Associates

Nov 16, 2012

RUN TIME: 59:30
0

VIDEO

3 Things You Must Know About Financial Performance Data

Before third quarter data rolls out, here are three key things to remember about second quarter successes.​

By Melissa Forsyth

Nov 12, 2012

RUN TIME: 1:04
0

VIDEO

Branches Of The Future

American Heritage FCU's CEO shares the credit union's Personal Automated Teller strategy.

By Melissa Forsyth

Nov 05, 2012

RUN TIME: 2:01
4

VIDEO

How Members 1st Developed A Sales Culture Leadership Content

Learn how Members 1st has transformed its own culture and why their systematic approach is now paying big dividends.

By Melissa Forsyth

Nov 02, 2012

RUN TIME: 43:54
0
VIDEO

Gen Y Marketing Goes Viral

A video promotion series targeting Gen Y is a creative way to attract new membership.

By Melissa Forsyth

Oct 31, 2012

RUN TIME: 1:53
0

VIDEO

New Auto Loan Growth

Credit unions increased new auto loans during 2Q12, the first growth since 2007.

By Melissa Forsyth

Oct 29, 2012

0

VIDEO

Improving The New Member Experience Leadership Content

Through ongoing tracking of their Net Promoter Score, Educators Credit Union was quick to discover when their new member experience was falling short. Learn how their actions helped boost loyalty and increase checking penetration while reducing single service households at their two initial target branches.​

By Melissa Forsyth

Oct 22, 2012

RUN TIME: 41:56
0

VIDEO

Anatomy Of A Diversified Loan Portfolio: A Simple Construction Loan

By offering a straightforward process and fee structure, Members 1st added $8 million to its construction and development portfolio in 2Q 2012.

By Melissa Forsyth

Oct 22, 2012

RUN TIME: 1:46
0

VIDEO

Anatomy Of A Diversified Loan Portfolio: Consistent Underwriting

Centralized underwriting and diligent quality control ensures loan at Members 1st remain consistent with credit union standards and compliant with regulatory requirements.

By Melissa Forsyth

Oct 15, 2012

RUN TIME: 1:45
0

VIDEO

Flying Your Portfolio: Warnings And Rules of Engagement

Managing investment portfolios in the current environment isn’t the same as a few years ago. Walk away with a deeper understanding of all aspects of the portfolio to help pull through today’s economy.​

Oct 09, 2012

RUN TIME: 53:34
0

VIDEO

Anatomy Of A Diversified Loan Portfolio: Balance Your Branch And Online Presence

Members 1st found that its 51 branches are crucial for business lending and attracting new members.

By Melissa Forsyth

Oct 08, 2012

RUN TIME: 1:49
0

VIDEO

Making The Most Of The Market

Members 1st FCU takes full advantage of the stable market in the Pennsylvania state capital area.

By Melissa Forsyth

Oct 01, 2012

RUN TIME: 1:48
0

VIDEO

Directions CU Loan Program Helps Members Get Back On Track Leadership Content

With so many loyal members being impacted negatively by the economy over the past few years, Directions Credit Union found itself making more loans in the lower credit tiers. Instead of simply giving members a higher rate loan, the credit union decided to help members get back on the right track.

By Melissa Forsyth

Oct 01, 2012

RUN TIME: 27:07
0

VIDEO

Anatomy Of A Diversified Loan Portfolio: Dependability Begets Double-Digit Growth

Members 1st Federal Credit Union strives to maintain competitive rates across its multiple markets. ​

By Melissa Forsyth

Oct 01, 2012

RUN TIME: 1:40
1

VIDEO

Veridian CU Keeps P2P Simple for Members Leadership Content

Learn why Veridian felt P2P was an opportunity they couldn’t ignore and how they’ve kept their solution simple. Veridian discusses how their new “Transfer to Anyone” solution was combined with a new online banking rollout.

By Melissa Forsyth at Callahan & Associates, Inc.

Sep 24, 2012

RUN TIME: 15:23
0

VIDEO

A Buy-Local Credit Card

Vermont State Employees Credit Union developed a signature Visa card with incentives for shopping in the community.

By Melissa Forsyth

Sep 24, 2012

RUN TIME: 2:28
0

VIDEO

A Cooperative ATM Strategy

Actors FCU operates surcharge-free ATMs in each McDonald's restaurant in New York City for any credit union member.

By Melissa Forsyth

Sep 17, 2012

RUN TIME: 2:18
0

VIDEO

Tampa Bay FCU Leverages Shared Branch to Serve Members Leadership Content

Learn how Tampa Bay Federal’s shared branch strategy has changed over time and why partnering to achieve greater economies of scale still makes sense for them today. Tampa Bay also discusses the results their shared branch has been able to achieve and outline the other reasons a shared facility is beneficial.​

By Melissa Forsyth

Sep 13, 2012

RUN TIME: 35:05
0

VIDEO

2012 Credit Card Management School — Credit Card Product Set Design

In Session 3 of the Credit Card Management School, Tim Kolk discussed how to determine your target ROA and your target member as the first steps in planning your credit card program.

By Melissa Forsyth

Sep 10, 2012

RUN TIME: 5:49
0

VIDEO

Robins FCU Grows Through Branch Acquisition Leadership Content

Learn how the Georgia credit union evaluated an opportunity to acquire two branches and introduce itself to new members.

By Melissa Forsyth

Sep 05, 2012

RUN TIME: 29:18
0

VIDEO

Anatomy Of A Market: Incentives To Move Metrics

Numerica Credit Union encourages employees to increase the institutions' performance with a voluntary stakeholder's program.

By Melissa Forsyth

Sep 04, 2012

RUN TIME: 2:01
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VIDEO

Anatomy Of A Market

By Melissa Forsyth

Sep 03, 2012

0

VIDEO

Utilities Employees CU's Branchless Strategy Leadership Content

For more than 80 years Utilities Employees Credit Union has been successfully serving members without branches. Learn how Utilities Employees FCU effectively delivers services its membership values through online and call center channels.

By Melissa Forsyth

Aug 31, 2012

RUN TIME: 36:30
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VIDEO

Trendwatch 2Q 2012

Hear from industry experts on the outlook of today’s economy and insights into credit union performance during second quarter 2012.

By Melissa Forsyth

Aug 30, 2012

RUN TIME: 59:00
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VIDEO

Vantage West's Coin Toss Campaign Leadership Content

Gary Bram, vice president of marketing at Vantage West Credit Union, talks about the credit union's partnership with the University of Arizona and the head football coach's celebrity endorsement.

By Melissa Forsyth

Aug 27, 2012

RUN TIME: 8:34
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VIDEO

A New York Niche

Taxicab medallions, which allow drivers to operate, are in high demand in New York. And Progressive Credit Union is cashing in with loans.

By Melissa Forsyth

Aug 27, 2012

RUN TIME: 2:44
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VIDEO

MECU Lends A Hand

The credit union connects with Habitat For Humanity to move members into homes.

By Melissa Forsyth

Aug 27, 2012

RUN TIME: 2:10
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VIDEO

Moving Forward

Second quarter data so far shows several positive trends in the credit union industry, including strong lending.

By Melissa Forsyth

Aug 24, 2012

RUN TIME: 3:27
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VIDEO

Friend-To-Friend Referrals

UICCU’s automated referral program includes a micro-site to walk both the referring and referred members through the process.

By Melissa Forsyth

Aug 24, 2012

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VIDEO

Media Makeover

Callahan & Associates is launching a new media suite, including a revamped CreditUnions.com.

By Melissa Forsyth

Aug 24, 2012

RUN TIME: 2:50
1

VIDEO

Analyst 1Q12 Data: Member Relationships

Industry analyst Mark Reed details trends in credit unions' share draft growth so far this year.

By Melissa Forsyth

Aug 14, 2012

RUN TIME: 1:58
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VIDEO

Anatomy Of A Market: Competing On Their Level

With $10 million in assets, Spokane Media FCU stays competitive while retaining a niche membership.

By Melissa Forsyth

Aug 13, 2012

RUN TIME: 2:06
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VIDEO

Anatomy Of A Market: Heart Of The Member

STCU's leadership team members display alabaster hearts in their office to remember the essence of their brand, which guides their advertising initiatives.

By Melissa Forsyth

Aug 08, 2012

RUN TIME: 2:32
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VIDEO

Anatomy Of A Market: "What Do I Want" Campaign

Numerica Credit Union reached more female members through its "What Do I Want?" campaign emphasizing how loans would enhance members' lives.

By Melissa Forsyth

Jul 27, 2012

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VIDEO

Analyst 1Q12 Data: Increasing Auto Loans

Industry analyst Andrew Bolton suggests indirect lending to increase auto loan portfolio shares, especially if auto sales continue to rise.

By Melissa Forsyth

Jul 26, 2012

RUN TIME: 1:20
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VIDEO

Efficiency Through PTMs

Coastal Federal Credit Union’s Personal Teller Machines enhance tellers’ efficiency and productivity and increased platform staffs’ sales.

By Melissa Forsyth

Jul 24, 2012

RUN TIME: 3:44
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VIDEO

Analyst 1Q12 Data: More Auto Loans On Horizon

New auto lending was recovering and used auto lending continued to grow for credit unions in the first quarter.

Jul 23, 2012

RUN TIME: 1:10
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VIDEO

Anatomy Of A Market: Small Business Loans

Numerica Credit Union has $150 million in small business loans, lending to local businesses that typically get overlooked by banks.

By Melissa Forsyth

Jul 23, 2012

RUN TIME: 1:57
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VIDEO

Anatomy Of A Market: Collaboration Across The Market

Spokane's two largest credit unions, STCU and Numerica Credit Union, strive for innovation to preserve their market share.

By Melissa Forsyth

Jul 18, 2012

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VIDEO

Analyst 1Q12 Data: High ROA For 2012

Callahan & Associates analyst Lydia Cole projects a strong rest of the year for mortgage loan originations.​

By Melissa Forsyth

Jul 16, 2012

RUN TIME: 3:08
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VIDEO

Anatomy Of A Market: Financial Relief Solutions

Spokane Teachers Credit Union restructures members' mortgage loans to increase collections and avoid write-offs.

By Melissa Forsyth

Jul 12, 2012

RUN TIME: 2:22
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VIDEO

Anatomy Of A Market: Cash Back For Auto Loans

Spokane Teachers Credit Union snagged $20 million in rescued auto loans through a 1% cash back campaign.​

By Melissa Forsyth

Jul 03, 2012

RUN TIME: 1:49
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VIDEO

Anatomy Of A Leadership Culture: Excel In Green Lending

Veridian Credit Union's Green Initiative Project includes auto and home improvement loans to encourage members to make eco-friendly choices.

By Melissa Forsyth

Jul 03, 2012

RUN TIME: 1:33
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VIDEO

Analyst 1Q12 Data: Upbeat On Mortgages

Callahan & Associates’ analyst Lydia Cole reviews credit unions’ 1Q performance in mortgages.

By Melissa Forsyth

Jun 28, 2012

RUN TIME: 2:41
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VIDEO

Anatomy Of A Market: Wealth Of Resources

Spokane County is a $9B market between credit unions and banks, with credit unions owning 30% of that market.

By Melissa Forsyth

Jun 27, 2012

RUN TIME: 1:34
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VIDEO

Anatomy Of A Leadership Culture: Supplier Diversity

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.​

By Melissa Forsyth

Jun 22, 2012

RUN TIME: 1:47
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VIDEO

Anatomy Of A Leadership Culture: Uniting With The Community

Cedar Valley United Way president Sheila Baird says Veridian Credit Union’s services are invaluable to the nonprofit.

By Melissa Forsyth

Jun 18, 2012

RUN TIME: 1:51
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VIDEO

Anatomy Of A Leadership Culture: Embrace Diversity

Veridian Credit Union connects with the University of Northern Iowa's college of business and its diversity initiatives.

By Melissa Forsyth

Jun 14, 2012

RUN TIME: 4:19
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VIDEO

Anatomy Of A Big Thinker: Know It, Then Show It

Effective communication can affect member behavior.

By Rebecca Wessler

Jun 13, 2012

RUN TIME: 5:57
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VIDEO

Cultural Connections

Ukrainian credit unions are fairly on par with financial trends of credit unions nationwide, says Callahan Analyst Lydia Cole.

By Melissa Forsyth

Jun 13, 2012

RUN TIME: 2:38
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VIDEO

Anatomy Of A Leadership Culture: Investment CUSOs Need The Right Attitude

Veridian Group, a subsidiary of Veridian Credit Union, agressively investigates viable products.

By Melissa Forsyth

Jun 07, 2012

RUN TIME: 5:25
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VIDEO

Make A Change For The Better

Affinity Plus Federal Credit Union in Minnesota shares the employee innovation initiative program which started in 2011.

By Melissa Forsyth

Jun 06, 2012

RUN TIME: 8:57
0
VIDEO

2012 Credit Card Management School — Be A Strong Credit Card Competitor

Credit unions must adapt to changing risk environments as they shore up their credit card portfolios.​

By Timothy Kolk

May 30, 2012

RUN TIME: 18:00
0
VIDEO

Credit Union Industry Trends: 1Q2012

Assets hit $1 trillion for the first time as total loans and first mortgage originations hit record levels in the first quarter of 2012.

May 29, 2012

RUN TIME: 19:24
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VIDEO

Anatomy Of A Leadership Culture: Diversity

Veridian uses unique programs to reach its underserved Latino members.

By Melissa Forsyth

May 25, 2012

RUN TIME: 4:59
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VIDEO

Anatomy Of A Leadership Culture: Leadership Coaching

Veridian looks to the future with its leadership coaching programs for its employees.

By Melissa Forsyth

May 22, 2012

RUN TIME: 5:49
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VIDEO

Reaching The Underserved

Carla Decker describes how ACCESO makes the immigrant community a priority for its services.

By Melissa Forsyth

May 17, 2012

RUN TIME: 6:15
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VIDEO

Anatomy Of A Leadership Culture: Community Outreach

Veridian Credit Union works to diversify and expand its community member base.

By Melissa Forsyth

May 16, 2012

RUN TIME: 4:37
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VIDEO

Move Your Money Campaign

Protestors at a Bank of America branch in DC say they’re advocating for credit unions for myriad reasons.​

By Melissa Forsyth

May 15, 2012

RUN TIME: 6:29
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VIDEO

Anatomy Of A Leadership Culture: A Culture Of Connections

Veridian Credit Union cultivates a welcoming atmosphere known as the "Veridian Experience."

By Melissa Forsyth

May 05, 2012

RUN TIME: 4:27
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VIDEO

Superhero Savings

Steven Bugg, chief marketing officer of Heritage Federal Credit Union, shares the "Super Saver" campaign strategy.

By Melissa Forsyth

Apr 26, 2012

0
VIDEO

Planting Seeds Of Savings

Laura Mugge of Electro Savings Federal Credit Union explains her credit union's evergreen tree seedling program to promote youth saving.

By Melissa Forsyth

Apr 25, 2012

RUN TIME: 1:52
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VIDEO

Anatomy Of A New Generation: Executive Life Balance

Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.​

By Rebecca McClay

Apr 23, 2012

RUN TIME: 2:04
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VIDEO

Anatomy Of A New Generation: Operational Efficiency

GUASFCU focuses on products and services for students through the cyclical changes of the school year.​

By Rebecca McClay

Apr 20, 2012

RUN TIME: 5:35
0
VIDEO

Anatomy Of A New Generation: A Young Credit Department

GUASFCU offers repeat loan promotions that target repeat applicants.

By Rebecca McClay

Apr 13, 2012

RUN TIME: 4:35
0
VIDEO

Anatomy Of A New Generation: Meet Students’ Needs

GUASFCU’s marketing efforts provide an example for credit unions looking to connect with college-age members.

By Rebecca McClay

Apr 07, 2012

RUN TIME: 4:30
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VIDEO

Hedge Against Destruction: Shared Branching Lends Crucial Support

A network of credit unions sharing operations can better help a member through a disaster.

By Rebecca McClay

Mar 29, 2012

RUN TIME: 5:15
0
VIDEO

Anatomy Of A New Generation: Built-In Turnover

Georgetown University students shadow their predecessors closely before becoming executives of GUAFSCU, a student-run credit union.

By Rebecca McClay

Mar 27, 2012

RUN TIME: 4:09
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VIDEO

Anatomy Of A New Generation: Member Service That Deserves Extra Credit

Georgetown University’s credit union ensures it meets student needs, including by accommodating students’ hectic schedules.

By Rebecca McClay

Mar 22, 2012

RUN TIME: 4:24
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VIDEO

Hedge Against Destruction: Rely On Your Peer Network

Reach out to other credit unions in times of distress. They’ll respond to your call for help.

By Rebecca McClay

Mar 21, 2012

RUN TIME: 4:07
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VIDEO

Anatomy Of A Leadership Culture

In February, Callahan & Associates visited Iowa-based Veridian Credit Union ($2B, Waterlool, IA) for a two-day investigation into how the credit union creates a culture where everyone is a leader and everyone is an owner.

By Melissa Forsyth

Mar 19, 2012

0
VIDEO

Anatomy Of A New Generation: Maintain Healthy Cash Flow

Georgetown University’s student-run credit union is cognizant of the duration of its investments and has developed strong cash positions.

By Rebecca McClay

Mar 12, 2012

RUN TIME: 6:45
0
VIDEO

Rejuvenate Your Auto Loan Portfolio

Credit unions should “really get out there” in the auto lending market this year, says credit union industry analyst Andrew Bolton.

Mar 08, 2012

RUN TIME: 4:02
0
VIDEO

Anatomy Of A New Generation: Hands-On Lessons

Georgetown University's student-run credit union offers its undergraduate executives experiences that propel them into the financial world.

By Rebecca McClay

Mar 01, 2012

RUN TIME: 5:39
0
VIDEO

Business Lending’s Crucial Role

Credit unions are lending to businesses at a record pace, a trend which is helping boost local economies, says Callahan & Associates’ analyst Andrew Bolton.

By Rebecca McClay

Feb 29, 2012

RUN TIME: 3:32
0
VIDEO

Hedge Against Destruction: Members Need You After A Disaster

Offer many ways for your members to securely communicate their problems to you following a natural disaster.​

By Rebecca McClay

Feb 27, 2012

RUN TIME: 4:52
0
VIDEO

Anatomy Of A New Generation

Check out on-site interviews with Georgetown University Alumni and Student Federal Credit Union, a $16M credit union run by executives in their 20s. Learn how a student-run operation in Washington, DC innovates and manages regular leadership transition.

By Rebecca McClay

Feb 20, 2012

0
VIDEO

A Word From Chip Filson

Callahan & Associates’ former CEO sheds light on how credit unions’ financials are faring.

Feb 16, 2012

RUN TIME: 2:54
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VIDEO

Hedge Against Destruction: Account For Employee Struggles

Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.

By Rebecca McClay

Feb 15, 2012

RUN TIME: 5:30
0
VIDEO

Mortgage Outlook Is Bright

Callahan & Associates’ senior analyst Lydia Cole describes the latest mortgage trends in the credit union industry.

By Rebecca McClay

Feb 06, 2012

RUN TIME: 3:20
0
VIDEO

Hedge Against Destruction: Preparation

Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.

By Rebecca McClay

Jan 31, 2012

RUN TIME: 6:05
0
VIDEO

Successful Credit Card Promotion

Jim Norris, CEO of Montgomery County Employees FCU, explains how the credit union is securing double-digit growth in its credit card portfolio.

By Rebecca McClay

Jan 12, 2012

RUN TIME: 2:57
0
VIDEO

Anatomy Of A New Generation: The Ultimate HR Challenge

Georgetown University's student-run credit union has honed its staff selection process for decades to manage built-in employee turnover.

By Rebecca McClay

Dec 19, 2011

RUN TIME: 3:00
0
VIDEO

Anatomy of an Expansion: On The Horizon

United Federal Credit Union shares its vision for the future.

By Aaron Pugh

Dec 19, 2011

RUN TIME: 5:17
0
VIDEO

A Loan Promotion That Works

Apple Federal Credit Union shares the success of its Realize Your Dream loan promotion.

Dec 15, 2011

RUN TIME: 9:52
0
VIDEO

SECU Offers Short-Term Credit Solutions

SECU of North Carolina reflects on its payday loan alternative for members.

By Brianne Aiken

Dec 14, 2011

RUN TIME: 1:30
0
VIDEO

Anatomy of an Expansion: Energize Employees

How culture impacts collection success at United Federal Credit Union.

By Aaron Pugh

Dec 13, 2011

RUN TIME: 5:17
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VIDEO

Anatomy of an Expansion: A Shared Responsibility

Expertise gleaned from past expansions led to a regional leadership model at United.

By Aaron Pugh

Dec 05, 2011

RUN TIME: 3:34
0
VIDEO

Holiday Loans In High Demand At West-AirComm FCU

West-AirComm Federal Credit Union executives explain how their annual $2,500 holiday loan has been a win-win situation.

Nov 30, 2011

RUN TIME: 4:09
0
VIDEO

Refinance Potential With HARP 2

In this third quarter 2011 Trendwatch clip, Jay Johnson of Callahan & Associates discusses the possible impact HARP 2 will have on the cooperative movement in 2012.

By Brianne Aiken

Nov 29, 2011

RUN TIME: 1:30
0
VIDEO

Refinance Potential With HARP 2

Credit unions have the opportunity to refinance between 1 million and 4 million mortgage loans.

Nov 29, 2011

RUN TIME: 3:45
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VIDEO

Anatomy of an Expansion: Cards In A Flash

United Federal Credit Union has embraced instant issuance for today and is well prepared for the next round of card development.

By Aaron Pugh

Nov 28, 2011

RUN TIME: 5:04
0
VIDEO

Credit Unions Embrace Their Differences: Know Who You Work For

A Wisconsin credit union recognizes members.

Nov 24, 2011

RUN TIME: 2:27
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VIDEO

An Inflection Point for the Cooperative Movement

Lackluster unemployment numbers combined with increased media attention on the credit union industry create a strong need for cooperative solutions in 2012.

Nov 23, 2011

RUN TIME: 20:52
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VIDEO

Anatomy of an Expansion: Match The Market

United Federal Credit Union offers multiple real estate products to seek out points of strength in the various communities it serves.

By Aaron Pugh

Nov 21, 2011

RUN TIME: 4:59
0
VIDEO

3Q11 Growth Fuels Potential for 2012

Positive growth in credit union's share balances and core deposits show significant increase in the industry's reach in 2011.

Nov 17, 2011

RUN TIME: 22:09
0
VIDEO

Credit Unions Embrace Their Differences: Now's The Time

Industry professionals celebrate International Credit Union Day.

Nov 17, 2011

RUN TIME: 5:04
0
VIDEO

A Buy Here Pay Here Solution Alternative

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By Brianne Aiken

Nov 15, 2011

RUN TIME: 1:30
0
VIDEO

A Buy Here Pay Here Solution Alternative

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

Nov 15, 2011

RUN TIME: 6:02
0
VIDEO

Anatomy of an Expansion: Strength In Diversity

United brings new opportunities to business owners across the nation, while maintaining its local advantage.​

By Aaron Pugh

Nov 14, 2011

RUN TIME: 5:27
0
VIDEO

Credit Unions Embrace Their Differences: Pay It Forward

The winner of a video contest helps a photographer head to Africa.

Nov 10, 2011

RUN TIME: 1:01
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VIDEO

Leadership Perspectives: Membership For All

Kellogg Community Credit Union’s Linda Kellogg shares how the credit union communicates to potential members in the community.

Nov 09, 2011

RUN TIME: 2:22
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VIDEO

Anatomy of an Expansion: Behind The Screens

United Federal Credit Union increased core capabilities to keep cutting edge online channels sharp.

By Aaron Pugh

Nov 08, 2011

RUN TIME: 8:15
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VIDEO

Credit Unions Embrace Their Differences: Make Good Things Happen

Robin McKenzie of Redwood Credit Union, describes the cooeprative's give aways in celebration of International Credit Union Day.

Nov 02, 2011

RUN TIME: 3:22
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VIDEO

Anatomy of an Expansion: Move Forward Together

United Federal Credit Union eyes markets with potential as it expands into several states.

By Aaron Pugh

Oct 31, 2011

RUN TIME: 4:40
0
VIDEO

Credit Unions Embrace Their Differences: People Helping People

Marnie Perfetti, Mid-Minnesota Federal Credit Union shares the credit union's food drive and community outreach.

Oct 25, 2011

RUN TIME: 2:30
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VIDEO

Credit Unions Embrace Their Differences: Demonstrate Transparency

Hal Paxon, Consumers Credit Union, discusses the cooperative's transparency initiatives for 2011 International Credit Union Day.

Oct 18, 2011

RUN TIME: 3:05
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VIDEO

Celebrate The Cooperative Difference

Mid-Minnesota Federal Credit Union, is promoting the cooperative difference on International Credit Union Day.

Oct 17, 2011

RUN TIME: 2:30
0
VIDEO

Anatomy of an Expansion: Know Your Roots

United Federal Credit Union embraces the lesson of its history to plot a solid course for the future.​

By Aaron Pugh

Oct 17, 2011

RUN TIME: 6:32
0
VIDEO

Small Branch, Big Opportunity

Bryan Nielsen of Arizona State Credit Union explains how the credit union found a fit in a non-traditional location.

Oct 13, 2011

RUN TIME: 6:07
0
VIDEO

Anatomy Of An Expansion

Check out on-site interviews with United Federal Credit Union, a $1.3B powerhouse that serves markets in five states and membership across the nation. Learn about its strategies for growth and best practices to preserve local perspective in an expanding marketplace.

By Aaron Pugh

Oct 10, 2011

0
VIDEO

Money For Everyone

As cooperatives gear up for International Credit Union Day, CreditUnions.com looks back at 2010’s celebrations.​

Oct 10, 2011

RUN TIME: 1:57
0
VIDEO

Knowledge and Numbers

An Iowa credit union is using data and the right attitude to generate solid member relationships.

Oct 03, 2011

RUN TIME: 18:47
0
VIDEO

Leadership Perspectives: Prioritize Business Continuity

Alaska’s Credit Union 1 ensures members receive service throughout all weather conditions.

Oct 03, 2011

RUN TIME: 2:39
0
VIDEO

Anatomy of an Expansion: At Home Everywhere

United is committed to a standard of community involvement, whether it’s down the street or across state lines.

By Aaron Pugh

Oct 03, 2011

RUN TIME: 6:07
0
VIDEO

Change Your Members Will Believe In

Natalie Woomer and Dorothea Stierhoff from Municipal Employees Credit Union Of Baltimore Inc. discuss the rationale and timing behind their twice-a-year dividend strategy.

By Brianne Aiken

Sep 28, 2011

RUN TIME: 1:35
0
VIDEO

Anatomy Of A New Beginning: The GTE of Tomorrow

GTE Federal shares its departmental and institutional goals for 2012 and beyond.

By Aaron Pugh

Sep 26, 2011

RUN TIME: 6:39
0
VIDEO

Anatomy Of A New Beginning: A Winning Team

Dynamic employee culture at GTE Federal positively impacts staff, members, and the Tampa community.

By Aaron Pugh

Sep 23, 2011

RUN TIME: 3:52
0
VIDEO

Anatomy Of A New Beginning: Welcome Home

GTE utilizes a niche product suite and realtor relationships to give homebuyers the best shot.

By Aaron Pugh

Sep 20, 2011

RUN TIME: 5:09
0
VIDEO

Leadership Perspectives: Improve Member Mobility

Scott Sylvester, COO of Consumer Credit Union, discusses how the cooperative keeps up with technology trends.

Sep 19, 2011

RUN TIME: 1:59
0
VIDEO

Anatomy Of A New Beginning: We’re Here For You

When problems occur for members of GTE, a One-Touch Resolution strategy means timely solutions.

By Aaron Pugh

Sep 14, 2011

RUN TIME: 4:57
0
VIDEO

Title Services Generate New Income Streams Leadership Content

Increasing income and improving member experience are just two benefits of adding title services to a credit union’s offerings.

By Callahan & Associates

Sep 12, 2011

RUN TIME: 13:04
0