Join Callahan & Associates and Tracy Szarzi-Fors, vice president of marketing and business development at Wright-Patt Credit Union, for an interactive discussion about how the Ohio cooperative is helping members create actionable plans to achieve financial flexibility and freedom.

In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them.

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

Join the CreditUnions.com team for our Innovation Series, where four hand-picked lending solutions providers share their innovations with you.

As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

Join the CreditUnions.com team for our Innovation Series, where four hand-picked member solutions providers share their innovations with you.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.

Join the Credit Union Investment Strategy Group of Oppenheimer & Co. Inc. for the webinar, 2019 Strategies For Continued Rising Rates: The Importance of Adding Floating Rate Investments and Floating Rate Loan Participations.

Learn how one credit union is turning challenges into triumphs.

Join Sandy Cloutier, chief risk officer for Infinity Federal Credit Union for an interactive discussion of how other credit unions may want to re-assess their own risk levels and find new ways to serve more of their members.

Callahan & Associates shares key findings from its 2019 Supplier Market Share Guide: Credit Union Core Processors.

The ability of credit unions to run successful, prudent card programs is becoming more challenging. The third session of the CCMS helps the movement cast its eyes forward to prepare for 2019.

When WSECU celebrated its 60th anniversary in 2017, it marked the occasion with an initiative that gave employees $60 to do something good across the WSECU footprint. Learn more about this effective approach to increasing community involvement during the holiday season.

Join Callahan & Associates and Deidre Davis, chief marketing officer for MSUFCU, for an interactive discussion about the credit union's pop-up branch and key learnings from the two-week experiment.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Join payment experts from SWBC and Visa for a discussion on how a comprehensive strategy for payment acceptance will impact operations, customer experience, and financial performance.

Join Callahan & Associates and Sara Dolan, chief financial officer for MSUFCU, for an interactive discussion about the credit union's BI team and best practices to implementing business intelligence at a credit union of any size.

Join Geoff Bullock, community engagement and education specialist for Firefly Credit Union, for an interactive discussion about how credit unions can successfully launch a niche loan program.

Learn why and how the credit union industry is redefining what a CRM can be and what this means for your organization.

Does your credit union use custom scorecards? If not, you could be missing big opportunities and taking unnecessary risks.

Join Alix Patterson, partner at Callahan & Associates, for a discussion about how credit unions are bringing members into the conversation and taking action to ensure their cooperatives remain all about their members.

Join Callahan & Associates and Pam Krupansky, vice president of retail delivery for Citadel FCU, for an interactive discussion about how credit unions can use staff feedback to improve the member experience and create a better branch concept.

Learn more about the 10 questions keeping credit union leaders up at night and how the industry is responding to these challenges in this live webinar with Callahan senior vice president Chris Howard and associate vice president of analytics and business development, Sam Taft.

Rebecca Freeman, associate vice president of marketing for Silver State Schools Credit Union, will discuss the credit union's student savings program.

A properly managed annual budgeting process enables supervisors to manage the business on a tactical level and beyond.

Join Callahan’s AVP of analytics, Sam Taft, and VP of marketing, Alexandra Gekas, for this 30-minute webinar recapping our 2018 CRM survey findings.

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

In the first of our CU Innovation Webinar series, we’ll take take you through the three essential pillars of member experience management and show how your credit union can implement each one to continuously meet and exceed member expectations.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Jon Jeffreys, managing partner of Callahan & Associates explores the tough questions credit unions are beginning to ask themselves and what steps you can take to ensure relevancy.

A panel of Callahan millennials discuss how credit unions can better understand and engage first-time home-buyers.

Ron Senci, executive vice president of lending and sales at Elements Financial, and Matt Snively, senior vice president of wealth management, discuss how deposit and wealth management strategies can work hand-in-hand to serve members as well as fund loans and provide a reliable income stream for the credit union.

Join Kelsey Balcaitis, community education director for A+ Federal Credit Union, and Callahan & Associates for a discussion about how the credit union supports financial literacy, the value of promoting financial literacy to local youth, and best practices in program management.

Join Anita Newton, chief innovation officer for CommunityAmerica Credit Union, and Callahan & Associates for a discussion about how the credit union's innovation lab puts member experience first and what the cooperative has learned about developing tools that members will adopt.

Join Callahan & Associates and Gene Pelham, CEO of Rogue Credit Union, for a discussion on the credit union's ownership account.

Jay Johnson, partner at Callahan & Associates and sought-after industry strategist, explores how credit unions can leverage positive momentum and ask tough questions as they go into planning season this fall.

Join Neustar to learn how to incorporate offline, digital, and unspoofable device data elements into a multi layered approach to identity.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Learn how HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

The first session of the 2018 Credit Card Management Series provides information on the state of the current credit card market with a focus on issues critical to those competing with the largest issuers.

Chris Howard, senior vice president of Callahan & Associates, discusses why spending time today thinking about strategy makes for a more productive planning season in the fall.

Callahan & Associates welcomes Emmy Hill, retail deposit product manager for UFCU, and Laurie Thomas, member operations manager for Credit Human, for a discussion of how both credit unions — and their members — benefit from a member-sharing agreement.

Learn how DCU structured its participations program and what key lessons leaders have learned along the way.

Join Callahan & Associates for a discussion about the overall impact of the credit union movement.

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

Join Steven Devan, CEO, and Paul Schnaubelt, Board Chairman of Easy County Schools FCU for a discussion on how to invigorate a closed field of membership.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked lending solutions providers share their awesome innovations with you.

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked mobile solutions providers share their awesome innovations with you.

For credit unions to compete with large-scale and community banks, they must first understand the obstacles that can deter growth and the bottom line.

Callahan & Associates and Lisa Thompson, vice president of ERM at ORNL, discuss how the $1.9 billion credit union decided a committee was the best way to manage risk across the enterprise, best practices in ERM, and lessons learned.

Callahan & Associates and Wendy Cleveland, SVP/COO at AltaOne FCU, discuss how the $636 million cooperative selected the best core for its growth needs and ensured a smooth conversion process.

Callahan & Associates and Marsha Falkenburg, AVP of people development at Grow Financial Federal Credit Union, discuss how the Florida Cooperative created an in-house program that builds leadership skills and retains ambitious employees.

Callahan & Associates shares key findings from its 2018 Supplier Market Share Guide: Credit Union Core Processors.

In this webinar, Callahan & Associates and Kane County Teachers Credit Union discuss how the $225 million cooperative boosts its bottom line via a diversified revenue stream.

Join Callahan & Associates and Andy Grimm, CEO of Apple FCU for a discussion on the credit union's succession and onboarding plans.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Credit card expert Tim Kolk, discusses what role rewards programs play in building member loyalty and what approaches can cement overall member commitment.

In this webinar, Amanda Lunger, chief marketing and sales officer for Central Willamette Community, discusses the credit union's campaigns designed to attract deposits and keep up with it's eight consecutive quarters of double digit loan growth.

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

Callahan's analysts examine changes in market share at national, regional, and state levels using HMDA data.

Callahan & Associates and Katie Grindeland, Senior Vice President of Marketing and Communications at TruStone Financial discuss how the credit union conceived and executed their “Neighborgood” campaign.

Listerhill Credit Union's marketing director, Chris Anderson, and Callahan & Associates discuss how the credit union re-defined their brand and educated employees at all levels on how they could have a positive impact on that effort.

In this webinar, John Felton, President and CEO of Southern Chautauqua Federal Credit Union discusses how the credit union's high engagement strategy enables it to take on lower-grade paper.

This second session of the 2017 Credit Card Management Series helps viewers enable meaningful conversations around program management needs and priorities, and allow card managers to effectively advocate for their program's needs.

The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

In this webinar, Mark Michaels, SVP and chief technology officer at San Francisco Federal Credit Union, discusses how the California cooperative tests accessibility and ensures updated web pages and apps remain visible and accessible to all members.

Callahan & Associates and Jessica Schindel, marketing specialist and Your Voice spokesperson for Community 1st, discuss the history of the credit union's young adult efforts.

Callahan & Associates and Susan Green, SVP of Marketing for Elevations Credit Union, discuss Elevation's Adventures in Localism campaign, including how Elevations sets goals and measures success in social media.

Callahan & Associates and Truity Credit Union's AVP of Marketing, Amy Grose, discuss the credit union's Graduate Loan Package, including how it identified the opportunity, what specific requirements it has in place, and how the offering has helped increase members in the coveted 18- to 34-year-old demographic.

In this webinar, Anheuser-Busch Employees Credit Union dishes on its auto balloon program, including how the St. Louis-based identified the opportunity and implemented the loan, and how the program has fared.

Callahan & Associates and TwinStar Credit Union discuss the institution's Imagination Lab, how it was implemented, and the successes the Lab has achieved.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Callahan & Associates and Dan McGowan discuss the challenges the credit union faced and how the organization has turned things around to become a profitable — as well as enjoyable — place to work.

Callahan & Associates and Dan Kampen, chief financial officer at Bellco, discuss the credit union’s participation lending strategy, including how to source business identify what buyers want.

This first session of the 2017 Credit Card Management Series provides information on the state of the current credit card market with a particular emphasis on issues critical to those competing with the largest issuers.

Learn more about Callahan’s ROM metric and which credit unions returned the most value as of fourth quarter 2016.

Callahan & Associates and Jim Minge discuss how Texas Trust determined its goals, laid out its plan, and worked its 5-year strategy.

Callahan & Associates and the North Carolina credit union discuss why Coastal cut the fees and how it plans to benefit from the reduction.

Callahan & Associates wanted to help you prepare to meet and engage your credit union clients and prospects at the CUNA Governmental Affairs Conference (GAC).

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Callahan & Associates and Alexa Bennett, marketing manager for Northern FCU, discuss how the credit union turned ACH data into lending gold.

In this webinar, Resource One and Leaders Credit Union discuss the structures and best practices of the their relationship-based pricing programs.

Callahan & Associates and Russ Bernardo, director of mortgage lending for Northwest Community Credit Union, discuss how the credit union combines the convenience of a credit card with the stability of a home equity loan.

Learn how developing a better understanding of marketplace dynamics and consumer expectations can empower your credit union to innovate effectively and serve current and prospective members more efficiently, responsively, and sustainably.

Callahan & Associates discusses the credit union mortgage landscape using HMDA data to highlight national, regional, and state trends. Plus, learn about the changing face of home ownership and how credit unions can leverage HMDA data to remain competitive.

Callahan & Associates and Dutton discuss how Altra FCU's after-hours education sessions turns potentially dry presentations into a happy hour for would-be homeowners.

Purdue's GOLD program turns member service reps into universal employees.

The credit union's checking account for members with sub-600 credit scores provides a needed member benefit while also mitigating risk.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Callahan & Associates and Sula Pettibon, Family Trust's vice president of marketing and community relations, discuss why the credit union chose to relocate its HQ to the city's redevelopment, how its actions have served to support the city's goals, and why this matters to the Family Trust's bottom line.

How crowdfunding provides an actionable game plan for credit unions to help rejuvenate their local economy, and the case for credit unions to get started.

Callahan & Associates and Lueders discuss what it means to create a culture of accountability and how to create such a culture within any credit union.

Callahan & Associates and Carol Cross discuss Eastman's approach to performance management, the ins and outs of continuous performance management, and best practices to research and plan a program for any credit union.

Callahan & Associates and Dave Mooney, CEO of Alliant Credit Union, discuss the value of non-interest income, the top and emerging sources, and ways to boost this type of income at your credit union.

Callahan & Associates and Gene Pelham discuss how Rogue identified the opportunity in a high-yield loyalty program, how it determined the parameters of the program, how it positions the program, and what it expects from 2017 and beyond.

Callahan & Associates and Betsy Pruitt, online marketing manager at Redstone Credit Union, discuss how the cooperative's small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

This webinar, which is open to all credit unions free-of-charge, covers lessons learned from Cognitio, a consultancy specializing in mitigating cyber threats. Presenter Bob Gourley knows the cyber threat landscape firsthand, having spent years in operational cyber security.

In this session, credit card expert Tim Kolk, from TRK Advisors, provides scorecard templates and discusses how each supports program management across the entire organization.

See how the credit union uses CUSOs to diversify its sources of non-interest income.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Chris Howard, senior vice president at Callahan & Associates, discusses why perspective and alignment matters. Key learnings will include what thinking like a strategist means and what strategists need to know to be effective within any organization.

Sarah Fassnacht, sales manager of Purdue FCU’s northwestern branch, and Callahan & Associates discuss how the PFED Producers originated millions of dollars from SEG members in 2015.

Callahan & Associates and Stephanie Sievers, of ANECA Federal Credit Union, discuss how the credit union works with its local startups and the commitment it has made it its community.

This webinar shares insights gained while facilitating Callahan’s Leadership Team Development course, Disruptive Strategy With Clayton Christensen, offered in collaboration with HBX, Harvard Business School’s innovative online learning initiative.

Callahan & Associates and Ruth Jenkins, CEO at Heritage Federal Credit Union, discuss how the balanced scorecard has been a game changer for the credit union.

Callahan & Associates and Debora Almirall discuss how the Duluth-based credit union meets members' needs — don't call it selling — via mobile banking, remote deposit checking, personal and business loans, shared branching, and more.

In this session, credit card expert Tim Kolk explores how to segment a credit union's member base and ensure card products are designed to appeal to individual segments.

Callahan & Associates and Isabel Gomez, CFO at CommonWealth One, discuss the monthly fee that has helped the credit union encourage higher checking account balances and close inactive accounts.

Seeing low levels of financial resiliency, the California-based institution created products to help members meet their short-, medium-, and long-term goals.

Callahan & Associates and Todd Lane discuss how California Coast Credit Union calculated its area's living wage and what that means for its employment strategy moving forward.

Learn how credit unions performed in first quarter 2016 and find new opportunities in today's economic environment.

Tennessee-based Leaders Credit Union serves a mix of demographics not unusual for many Mid-South American towns. In many ways it is a typical credit union, however, it is also aggressively expanding its digital services.

The first session of the 2016 Credit Card Management Series kicks off with an overview of the state of the current credit card market with a particular emphasis on issues critical to those competing with the largest issuers.

Callahan & Associates and Melissa Vigil discuss where Northwest Community learned about APM and how it incorporated APM principles into its own operations.

In this webinar, Callahan & Associates and Richard Cooper, CEO of Mendo Lake Credit Union, discuss how the credit union connects with the local Native American tribes and other underserved members.

In this webinar, Callahan & Associates and Throckmorton discuss the strategy that helped Allegacy become the first company to publicly release its health records, how to implement a culture of health, and best practices to spread community awareness.

Callahan & Associates and Generations Federal Credit Union discuss Generations' onboarding strategy.

Callahan & Associates and Ronaldo Hardy discuss the benefits and challenges of managing a young executive team and working with a mixed-generation board of directors.

In its annual webinar, Callahan & Associates gives credit union vendors lessons and strategies to build stronger credit union-vendor relationships.

In this webinar, Callahan chairman Chip Filson hosts a panel discussion featuring credit union leaders who know about creative organizational design to help credit unions tap into the power of the cooperative system while remaining as independent as possible.

Callahan & Associates analyzes membership, loans, shares, and other growing metrics as a part of Trendwatch 4Q 2015.

In this webinar, Chris Howard, vice president of research at Callahan & Associates, discusses dealing with security breaches and best practices that can save the credit union's reputation.

Learn how credit unions performed in fourth quarter 2015 and find new opportunities in today's economic environment.

In this webinar, Callahan & Associates and Jon Paukovich, senior vice president and chief lending officer of Ent, discuss how Ent drives awareness among all parties in the home-buying process as well as how it plans to further develop this outreach.

In this webinar, Callahan & Associates and John Petrey, vice president and chief information officer at University Federal Credit Union, discuss the forward strides University has made in IT satisfaction, its strategy for achieving its goals, and what lies ahead for the Texas credit union.

In this webinar, Callahan & Associates and Steve VanSickler, chief credit officer at Silver State Schools Credit Union, discuss the nuts and bolts of the its real estate agent cash rebate and how that rebate creates value for the member, the credit union, and the real estate agent.

In this webinar, Kevin Kesecker, chief lending officer of SECU of Maryland, discusses loan participations and how to structure a deal that is attractive to both buyers and sellers.

Designing and properly controlling a credit card program is only worth it if this leads to developing an action oriented and high ROI marketing plan for the business.

Credit card programs are obviously different from all other loan products: they provide open and available credit lines for many years, to be drawn at the cardholder’s discretion, while being completely unsecured.

If one area of credit card product design has changed more than any other over the past few years, it is most certainly the structure and value of loyalty and rewards programs.

The session will include a tutorial on how to develop a profit and loss statement as well as instruction on how to identify what information you need and where to find it.

The 2015 Credit Card Management School, a partnership between Callahan & Associates and TRK Advisors, helps credit unions optimize their card portfolios and better understand the latest trends in program design and management.

In this Callahan webinar, Eric Givens, senior director of digital banking for Arizona Federal, discusses the credit union’s digital banking department, how to streamline the mobile experience, technical education for membership, and — of course — eyeprint ID.

Financial institutions cannot afford to ignore the costs associated with operating a physical network. Credit unions must make smart decisions about branch placement, expansion, and contraction.

Learn how credit unions performed in third quarter 2015 and find new opportunities in today's economic environment.

Learn how developing a better understanding of marketplace dynamics and consumer expectations can empower your credit union to innovate effectively and serve current and prospective members more efficiently, responsively, and sustainably.

In this webinar, Callahan & Associates and Nathan Anderson discuss best practices and tips from MACU about how to assess members' needs, advise them of their options, and assist them with their choice.

In this Callahan webinar, Victoria Burton and Kristi Kenworthy, vice president of marketing and assistant vice president of e-commerce respectively, discuss how USAlliance's online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.

Learn how to make the most of today's lending environment by understanding the credit union's place in the market and comparing the performance of other institutions in a given metro area, county, or state.

In this webinar, Callahan & Associates and Westerra CEO Jennifer Meyers discuss how the credit union uses its own performance data, national and regional economic reports, and internally drawn qualitative assessments to monitor its loan loss allowance.

Firefighters Credit Union expects to make $250,000 in net income in 2015 from its in-house insurance agency. Learn how the Los Angeles credit union expects to push this revenue stream to $1 million per year in the near future.

Jay Johnson, executive vice president of Callahan & Associates, offers insider tips on how to create a more engaging, effective strategic planning session.

Learn how Altra Credit Union's Go Mobile team has helped the institution lower its average member age to 39, nearly a decade younger than industry average.

Learn how credit unions performed in second quarter 2015 and find new opportunities in today's economic environment.

Accurately measuring a credit union’s performance is the foundation to making successful strategic decisions. But what’s the best way to measure performance? By using similar financial institutions to create meaningful benchmarks.

Scott Patterson, Credit Union Student Choice CEO, shares best practices for connecting with the desirable young adult market.

Lynda Savoit, senior vice president and chief operating officer of Orange County's Credit Union, and Azul Sanchez, branch manager at its Long Beach location, discuss the credit union's decision to start mapping member experience and how it has allowed the credit union to identify pain points and fix recurring issues.

An overview on how to make the most out of your Callahan Leadership or Membership subscription.

A look at why Lending Club is disrupting so much loan volume and what credit unions can learn.

Jon Jeffreys, managing partner of Callahan & Associates, discusses the role of innovation in today's financial services space.

Industrial Credit Union of Whatcom County shares an important lesson about how to generate excitement within a community.

Industrial Credit Union of Whatcom County's senior vice president discusses how it's annual food drive has grown over the past 20 years.

Callahan & Associates analyzes year-over-year loan origination data as a part of Trendwatch 1Q 2015.

Learn how credit unions performed in first quarter 2015 and find new opportunities in today's encouraging economic environment.

Kevin Heal, vice president of Callahan Financial Services, discusses how to use the U.S. Treasury yield curve to price loans.

Asking applicants to submit videos as part of the interview process helps Listerhill Credit Union identify talent with the right mix of skills, personality, and professionalism.

Listerhill Credit Union reviews how video applications help it find the perfect applicants for a student branch.

Learn how to use the Risk-Based Capital Forecasting Tool in Peer-to-Peer.

Interra Credit Union discusses a short-term 2% CD it used to test the waters for deposits.

Interra's Chief Strategy Officer discusses a 2% CD the credit union used to increase deposits.

Wright Patt Credit Union's annual Member Savings Race got the community excited about its brand.

How Wright-Patt Credit Union crafted an event that redefined its brand.

Callahan & Associates analyzes checking account penetration data as a part of Trendwatch 4Q 2014.

Learn how credit unions performed in fourth quarter 2014 and find new opportunities in today's encouraging economic environment.

Tim Kolk leads the introductory session of a management school for credit union card programs in 2015.

Callahan & Associates chairman Chip Filson and analyst Sam Taft discuss merger pitfalls and alternative organizational designs.

Callahan chairman Chip Filson and analyst Sam Taft discuss two enormous failed mergers.

Representatives from Purdue Federal Credit Union describe their innovative My Member Perks rewards program.

Purdue Federal Credit Union describes its successful member rewards program.

Ent Federal Credit Union describes its Realtor education classes.

Jon Paukovitch from Ent Federal Credit Union describes the Realtor education classes that propel its successful mortgage origination program.

Callahan chairman Chip Filson argues against the revised risk-based capital proposal.

Callahan chairman Chip Filson and senior analyst Andrew Bolton explore the changes to NCUA's proposed risk-based capital rule.

Jared Dryer, district manager at Bellco Credit Union, discusses how a new branch concept that favors technology and universal staffing models is building member relationships.

Bellco Credit Union's district manager shows what its high-tech branch concept looks like.

Educators Credit Union discusses the Leadership Educators internal training program.

Educators Credit Union discusses the strategy and results behind a training program that creates an internal ladder to leadership.

Callahan chairman Chip Filson and analyst Janet Lee analyze total current price risk and short-term liquidity as a percentage of shares.

Callahan & Associates chairman Chip Filson and industry analyst Janet Lee discuss how to examine a credit union's ALM trends and identify how those trends compare to peers.

Callahan & Associates managing partner Jon Jeffreys, DCU CEO Jim Regan, and Growthfountain CEO Ken Staut discuss the potential for credit unions and crowdfunding.

Callahan COO Alix Patterson and industry analyst Andrew Bolton discuss national mortgage industry trends and measuring impact in a specific market with HMDA data.

Callahan's quarterly Trendwatch presentation is now available. Learn how credit unions performed in 3Q14 and find new opportunities in today's encouraging economic environment.

Jim Heile, the vice president in charge of consumer services and card lending at Members 1st FCU, discusses how the credit union launched a non-auto indirect lending program.

Mark Wild, SVP of Lending at Security Service Federal Credit Union talks about the dealer relationships that make its strong indirect program possible.

Tim Rowe of Member one Federal Credit Union talks about its huge success switching to a flat rate for indirect auto loans.

Tina Cheung is a successful a real-estate agent and a former VP of Operations at a credit union. In this presentation, she shares what agents looking for and how credit unions can catch their attention.

Jay Johnson, managing partner of Callahan & Associates, describes macro environment trends, how these may affect 2015 assumptions, and potential scenarios to be ready for.

Ross Swartwout, Senior Designer and Social Media Specialist at BECU, discusses the credit union's social media program in this Leadership Series webinar.

Tim Kolk of TRK Advisors discusses credit card program reporting strategies in this Credit Card Management School webinar.

In its quarterly Trendwatch webinar, Callahan & Associates discusses economic trends and the good news in loan growth.

Callahan & Associates discusses competition and strategies in the delivery channel space.

Callahan & Associates talks about the credit union opportunity to grow market share among Generation Y members.

Five tips to make the most of credit union strategic planning sessions.

In response to the Ice Bucket Challenge from Element Federal Credit Union, employees of Callahan & Associates take to the streets of Washington, DC, to call out local credit unions.

HarborLight Credit Union talks about running a youth advisory board to lower the average age of its membership.

MECU's incoming CEO Gary Martin talks about his credit union's community outreach strategy.

MECU's incoming CEO Gary Martin talks about the steps he took to prepare for his new role as CEO.

Incoming MECU CEO Gary Martin and outgoing CEO Bert Hash, Jr. talk about how the credit union pulled off a smooth transition of power.

Outgoing CEO Bert Hash, Jr. talks about how he's built relationships with board members during his 17-year tenure at the helm of MECU.

We discus student-run branches with MECU senior vice president Patricia Roberts.

Army Aviation Center Federal Credit Union discusses its memberships need for EMV cards and the steps it took to satisfy those needs.

Virginia Credit Union discusses the process it recently went through to convert its credit card portfolio to EMV.

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in 1Q14 and find new opportunities in today's economic environment.

Craig Hall, vice president of electronic services for Sandia Laboratory Federal Credit Union, shares his organization’s experiences as an early adopter of EMV.

A panel discussion on the most comprehensive and consequential regulation ever proposed for credit unions.

Greg Wineland talks about growing the commercial lending program at Hope.

Pearl Wicks talks about the services provided by the Hope Enterprise Corporation after the destruction of Hurricane Katrina.

Richard Campbell talks about the goals of the credit union and the realities of serving a poor, underbanked population.

Alan Branson talks about Hope's branch footprint and breaks down its departments and employees.

Ed Sivak talks about his role identifying policy issues of importance to the credit union.

Scot Slay talks about the growth of Hope Credit Union and the unique market it serves.

Shirley Bowen talks about the changes she's seen in Hope's mortgage lending prgram.

Suncoast Credit Union discusses the challenges and opportunities presented during its 2013-2014 rebranding effort.

Heritage Federal Credit Union provides insight on how it leverages research and data into improved member relationships.

Financial Partners Credit Union discusses the challenges of re-launching a credit card program after selling its portfolio a decade ago.

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in 2013 and find new opportunities in today's economic environment.

Carla Altepeter, CEO of Numerica Credit Union, talks about her credit union's culture change and aligning project management to achieve organizational goals.

Ashley Kohlrus, Chief Experience Officer at Allegacy Federal Credit Union, speaks with Callahan & Associates regarding her credit union's challenges and attempts to improve member experience.

When managed sensibly, credit cards can provide disproportionate returns to the credit union.

Credit unions grew their credit card portfolios during the recession but still have plenty of opportunity to capture greater market share.

Tim Kolk explains how the recession was "pretty good" to credit unions in regard to credit card growth.

Steve Bugg talks about Heritage Federal's strategy for improving performance across the institution.

Amanda Koester talks about Heritage Federal's strategy for meeting goals in its branches.

David Milligan talks about the evolution of the credit union's mobile and online banking platforms.

Steve Bugg talks about the evolution of the Heritage Federal brand.

Dion Koop talks about Heritage Federal's investment strategy and the credit union's goals in 2014 and going forward.

Board chair Stephen Crow talks about the makeup of the board at Heritage Federal, its responsibilities, and how the board stays current on changes in the industry.

John Phipps talks about Heritage Federal Credit Union's lending strategy coming out of the recession and its portfolio going forward.

Barbara Winstead explains the responsibilities of the human resources and employee development department at Heritage Federal. She also talks about the changes she's seen during her time with the credit union.

CEO Ruth Jenkins talks about how reward programs help build member loyalty.

CEO Ruth Jenkins talks about the branching strategy at Heritage Federal.

John Janclaes, chief executive at Partners Credit Union, speaks with Callahan & Associates in our newest webinar to discuss how he develops future leaders inside the credit union.

Money guru Jean Chatzky and SavvyMoney partnered with the Maryland & D.C. Credit Union Association to offer some financial help at the 2014 D.C. Fitness Expo.

In Callahan & Associates' newest webinar, Mazuma Credit Union discusses how it uses its content marketing strategy-a blog-to chronicle its HQ location move across state lines.

In Callahan & Associates' newest webinar, we analyze and identify search engine optimization strategies that credit unions can implement to improve their web presence.

Todd Kern, CMO Elevations Credit Union discusses successful social media strategies and what his credit union is doing in Callahan & Associates' newest webinar. NOTE: The audio quality declines around the 37-minute mark.

This week, Alix stumps Steven with a question about core processing market share.

Tim Kolk of TRK Advisors provides information on the state of the credit card market with an emphasis on the three reasons credit unions should ensure their credit card programs are running at full speed.

Steve VanSickler from Silver State Schools Credit Union shares his strategies for boosting purchase mortgages.

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in third quarter 2013 and find new opportunities in today's economic environment.

Callahan's quarterly Trendwatch presentation is now available in its entirety. Learn how credit unions performed in third quarter 2013 and find new opportunities in today's economic environment.

A conversation between Alix Patterson and Steven Rubin where they discuss this week’s features and present a numbers quiz.

A conversation between Alix Patterson and Steven Rubin where they discuss this week’s features and present a numbers quiz.

Key Takeaways from our 2013 Marketing Budget Survey

Callahan & Associates discusses how credit unions can use Mortgage Analyzer to better understand their local mortgage markets.

Seeman talks about income, tight margins, and how to remain competitive in a low interest rate environment.

Callahan & Associates demonstrates how Mortgage Analyzer helps credit unions better understand their local mortgage markets.

Devasir's goal at SPIRE is to make things efficient. To accomplish that the credit union plans to bring new technology directly to members.

Schrader oversees everything from loan volume production to compliance, loan-loss, delinquency, and collection. Here he shares the credit union's consumer lending goals and its strategy for reaching them.

Though new to the institution, Sandy has become an integral part of the marketing team. Here he discusses his role in the marketing strategy at SPIRE and the importance of advancing technology, but remaining member focused.

Stoltz shares the history of SPIRE as well as the keys to success in his role as CEO and president.

NorthCountry Federal Credit Union saw an opportunity to help northern Vermont employers by making payday advance solutions available.

On Monday, September 30 Secretary Duncan spoke to the National Press Club in Washington, D.C. about the current state of education and the improvements that need to be made. How can credit unions help all students attain a quality education?

POLITICO chief economic correspondent Ben White talks with House Minority Whip Rep. Steny Hoyer (D-Md.) about the future of the Fed and what a continuing resolution deal might look like.

Learn more about Members' Choice CU small business lending program. They discuss the pros and cons of different lending models.

An overview of second quarter 2013 credit union performance and general economic outlook.

Maps Credit Union ($460M; Salem, OR) is a leader in online and mobile technology, and has created an impressive array of CUSOs to support its operations as well as the those of its peers.

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in hopes it will help revitalize an under-utilized area.

Learn how one credit union’s partnership efforts between marketing and training have resulted in a culture of whole life learning that benefits employees and members alike.

Learn how one credit union has begun shifting marketing dollars to new and more progressive channels, such as targeted Pandora and Facebook ads, and how this transition impacts other parts of the organization.

Learn how one credit union built a technology-laden “branch of the future” for less than a $225,000 and is reaping the benefits.

Creditunions.com sat down with attendees at Callahan & Associates' CLO round table May 10 at the Omni Shoreham Hotel in Washington, D.C. to find out what products and services credit unions are focusing on in 2013

Blankfein sat down with POLITICO's chief economic correspondent Ben White to discuss the state of the economy and the U.S. government's role in its recovery.

Learn how one credit union has invited educators and students to participate in “job shadow” events to better understand what skills are most needed in the workplace.

An overview of first quarter credit union performance and general economic outlook.

Creditunions.com sat down with attendees at Callahan & Associates' CLO round table May 10 at the Omni Shoreham Hotel in Washington, D.C. to find out what growth opportunities they see for their credit unions in 2013.

The nationally-syndicated Washington Post writer recently sat down with Callahan & Associates to discuss credit unions, personal finance, and reaching underserved populations.

Learn how one credit union revamped its brand by focusing internally to ensure the right tools and service methods were in place to deliver on its promise before it went public.

Element Credit Union looks toward vendor partnership to better serve its members.

Element Credit Union introduced paperless operations to increase member interaction in its branches.

Learn how Randolph-Brooks FCU continues to deliver personal service through new technology platforms. Find out how members have responded to video conferencing within the branches and how the credit union has benefited from the increased efficiency the solution provides.

Element uses call-ahead services to make the most of its technology, as well as its members' time.

Element Federal Credit Union strives for a 90% loan-to-share ratio by providing new options for members.

Learn how one credit union grew from #5 to #1 in local deposit market share and increased loan & membership growth by pursuing loyalty.    

Linda Bodie, CEO of Element Credit Union, looks to outside technology services for inspiration on how to improve member service.

Learn how one credit union has achieved strong organic growth by implementing a targeted, data-driven marketing strategy.

In this short Q&A, Kelli Hawkins, Communications Manager at Numerica Credit Union ($1.2B, Spokane, WA), shares how a video contest is helping the credit union reach out to its younger members.

Element Federal Credit Union has been balancing its virtual channels and two physical branches to serve its state-wide member base.

Justin Curcio, EVP and COO of Darden Employees Credit Union, oversaw converting Orlando's Multimedia CU to a nationwide, virtual credit union for all Darden Restaurant employees.

Bill Lawton, President & CEO with Community Financial Credit Union, shares what he believes has led to his credit union achieving a 109% loan to share ratio.

Learn how one credit union has made being the best place to work one of its strategic goals and discuss the benefits it has reaped as a result.

Jay Murray, CEO of Mid-Atlantic Corporate FCU, shares his ideas for regulation reform at the annual Governmental Affairs Conference in Washington, DC.

Chip Filson, Chairman of Callahan & Associates, announced Monday a major initiative: A New Vision for Cooperative Regulatory Leadership for the 21st Century.

Chip Filson, Chairman of Callahan & Associates, shares his WhiteHouse.gov petition drive to change the way Washington selects NCUA Board members.

In this Q&A with Brooke Rodriguez, AVP of Marketing at Darden Employees Federal Credit Union ($28.8M, Orlando, FL), Rodriguez shares the strategy behind a successful video used to onboard new members.

An overview of fourth quarter credit union performance and general economic outlook.

Darden Employees FCU utilizes it's SEG internal communication channels to reach each new employee-and new member.

Darden Employees FCU's CEO shares how the credit union grew out of a struggling SEG in its Orlando community.

Before fourth quarter data rolls out, catch up on these two record-breaking credit union benchmarks.

During this 30-minute webinar, Callahan & Associates discuss how to maximize the value of your Leadership Program membership - and what new resources to expect in 2013.

Learn how Tropical Financial CU’s self-funded healthcare program differs from traditional health insurance plans and why the credit union elected to implement a self-funded plan nearly twenty years ago.

Learn how Tropical Financial CU’s self-funded healthcare program differs from traditional health insurance plans and why the credit union elected to implement a self-funded plan nearly twenty years ago.

Mike Sacher reviews the changes to allowance accounting regulation, as well ascurrent trends in delinquency and coverage ratios.

Learn how to develop a win-win relationship with local colleges to attract and nurture young talent while broadening your own cultural make-up. Find out how this program and others like it can help promote the credit union industry among students and reap big benefits for your organization.

Mike Sacher and Alix Patterson review issues related to the allowance for loan losses including the latest data on credit union asset quality trends, given the recent changes in regulatory reporting, and what credit unions need to consider for the coming year. 

The CEO of Members 1st uses his humor in the credit union's "Advice Guy" campaign, turning him into a local celebrity.

Alix Patterson, COO of Callahan & Associates, highlights the new features we’ve added since the launch of the Media Suite, guides you through your own performance analysis, and trains you on using the peer comparison tools.

An Australian credit union combines multiple marketing channels to increase credit card applications by 20%.

Honda Federal Credit Union shares how they have become their sponsor’s financial institution of choice through positive relationship building and offering a better deal on the products and services the business required.

Mark Ritter, VP of Business Lending Sales, shares how Members 1st created an annual Business Services Workshop to network and increase its participation program.

Jay Johnson, EVP of Callahan & Associates, shares the top 3 takeaways from 3Q12 credit union performance data.

Public Employees Credit Union in Austin, TX, draws members with football-themed commercials.

Monthly employee training at Members 1st ensures credit union representatives present a consistent brand standard at the many community events the credit union participates in.

An overview of third quarter 2012 credit union performance and general economic outlook.

Before third quarter data rolls out, here are three key things to remember about second quarter successes.

American Heritage FCU's CEO shares the credit union's Personal Automated Teller strategy.

Learn how Members 1st has transformed its own culture and why their systematic approach is now paying big dividends.

A video promotion series targeting Gen Y is a creative way to attract new membership.

Credit unions increased new auto loans during 2Q12, the first growth since 2007.

Through ongoing tracking of their Net Promoter Score, Educators Credit Union was quick to discover when their new member experience was falling short. Learn how their actions helped boost loyalty and increase checking penetration while reducing single service households at their two initial target branches.

By offering a straightforward process and fee structure, Members 1st added $8 million to its construction and development portfolio in 2Q 2012.

Centralized underwriting and diligent quality control ensures loan at Members 1st remain consistent with credit union standards and compliant with regulatory requirements.

Managing investment portfolios in the current environment isn’t the same as a few years ago. Walk away with a deeper understanding of all aspects of the portfolio to help pull through today’s economy.

Members 1st found that its 51 branches are crucial for business lending and attracting new members.

Members 1st FCU takes full advantage of the stable market in the Pennsylvania state capital area.

With so many loyal members being impacted negatively by the economy over the past few years, Directions Credit Union found itself making more loans in the lower credit tiers. Instead of simply giving members a higher rate loan, the credit union decided to help members get back on the right track.

Members 1st Federal Credit Union strives to maintain competitive rates across its multiple markets.

Learn why Veridian felt P2P was an opportunity they couldn’t ignore and how they’ve kept their solution simple. Veridian discusses how their new “Transfer to Anyone” solution was combined with a new online banking rollout.

Vermont State Employees Credit Union developed a signature Visa card with incentives for shopping in the community.

Actors FCU operates surcharge-free ATMs in each McDonald's restaurant in New York City for any credit union member.

Learn how Tampa Bay Federal’s shared branch strategy has changed over time and why partnering to achieve greater economies of scale still makes sense for them today. Tampa Bay also discusses the results their shared branch has been able to achieve and outline the other reasons a shared facility is beneficial.

In Session 3 of the Credit Card Management School, Tim Kolk discussed how to determine your target ROA and your target member as the first steps in planning your credit card program.

Learn how the Georgia credit union evaluated an opportunity to acquire two branches and introduce itself to new members.

Numerica Credit Union encourages employees to increase the institutions' performance with a voluntary stakeholder's program.

For more than 80 years Utilities Employees Credit Union has been successfully serving members without branches. Learn how Utilities Employees FCU effectively delivers services its membership values through online and call center channels.

Hear from industry experts on the outlook of today’s economy and insights into credit union performance during second quarter 2012.

Gary Bram, vice president of marketing at Vantage West Credit Union, talks about the credit union's partnership with the University of Arizona and the head football coach's celebrity endorsement.

Taxicab medallions, which allow drivers to operate, are in high demand in New York. And Progressive Credit Union is cashing in with loans.

The credit union connects with Habitat For Humanity to move members into homes.

Second quarter data so far shows several positive trends in the credit union industry, including strong lending.

UICCU’s automated referral program includes a micro-site to walk both the referring and referred members through the process.

Callahan & Associates is launching a new media suite, including a revamped CreditUnions.com.

Industry analyst Mark Reed details trends in credit unions' share draft growth so far this year.

With $10 million in assets, Spokane Media FCU stays competitive while retaining a niche membership.

STCU's leadership team members display alabaster hearts in their office to remember the essence of their brand, which guides their advertising initiatives.

Numerica Credit Union reached more female members through its "What Do I Want?" campaign emphasizing how loans would enhance members' lives.

Industry analyst Andrew Bolton suggests indirect lending to increase auto loan portfolio shares, especially if auto sales continue to rise.

Coastal Federal Credit Union’s Personal Teller Machines enhance tellers’ efficiency and productivity and increased platform staffs’ sales.

New auto lending was recovering and used auto lending continued to grow for credit unions in the first quarter.

Numerica Credit Union has $150 million in small business loans, lending to local businesses that typically get overlooked by banks.

Spokane's two largest credit unions, STCU and Numerica Credit Union, strive for innovation to preserve their market share.

Callahan & Associates analyst Lydia Cole projects a strong rest of the year for mortgage loan originations.

Spokane Teachers Credit Union restructures members' mortgage loans to increase collections and avoid write-offs.

Spokane Teachers Credit Union snagged $20 million in rescued auto loans through a 1% cash back campaign.

Veridian Credit Union's Green Initiative Project includes auto and home improvement loans to encourage members to make eco-friendly choices.

Callahan & Associates’ analyst Lydia Cole reviews credit unions’ 1Q performance in mortgages.

Spokane County is a $9B market between credit unions and banks, with credit unions owning 30% of that market.

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.

Cedar Valley United Way president Sheila Baird says Veridian Credit Union’s services are invaluable to the nonprofit.

Veridian Credit Union connects with the University of Northern Iowa's college of business and its diversity initiatives.

Effective communication can affect member behavior.

Ukrainian credit unions are fairly on par with financial trends of credit unions nationwide, says Callahan Analyst Lydia Cole.

Veridian Group, a subsidiary of Veridian Credit Union, agressively investigates viable products.

Affinity Plus Federal Credit Union in Minnesota shares the employee innovation initiative program which started in 2011.

Credit unions must adapt to changing risk environments as they shore up their credit card portfolios.

Assets hit $1 trillion for the first time as total loans and first mortgage originations hit record levels in the first quarter of 2012.

Veridian uses unique programs to reach its underserved Latino members.

Veridian looks to the future with its leadership coaching programs for its employees.

Carla Decker describes how ACCESO makes the immigrant community a priority for its services.

Veridian Credit Union works to diversify and expand its community member base.

Protestors at a Bank of America branch in DC say they’re advocating for credit unions for myriad reasons.

Veridian Credit Union cultivates a welcoming atmosphere known as the "Veridian Experience."

Steven Bugg, chief marketing officer of Heritage Federal Credit Union, shares the "Super Saver" campaign strategy.

Laura Mugge of Electro Savings Federal Credit Union explains her credit union's evergreen tree seedling program to promote youth saving.

Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.

GUASFCU focuses on products and services for students through the cyclical changes of the school year.

GUASFCU offers repeat loan promotions that target repeat applicants.

GUASFCU’s marketing efforts provide an example for credit unions looking to connect with college-age members.

A network of credit unions sharing operations can better help a member through a disaster.

Georgetown University students shadow their predecessors closely before becoming executives of GUAFSCU, a student-run credit union.

Georgetown University’s credit union ensures it meets student needs, including by accommodating students’ hectic schedules.

Reach out to other credit unions in times of distress. They’ll respond to your call for help.

In February, Callahan & Associates visited Iowa-based Veridian Credit Union ($2B, Waterlool, IA) for a two-day investigation into how the credit union creates a culture where everyone is a leader and everyone is an owner.

Georgetown University’s student-run credit union is cognizant of the duration of its investments and has developed strong cash positions.

Credit unions should “really get out there” in the auto lending market this year, says credit union industry analyst Andrew Bolton.

Georgetown University's student-run credit union offers its undergraduate executives experiences that propel them into the financial world.

Credit unions are lending to businesses at a record pace, a trend which is helping boost local economies, says Callahan & Associates’ analyst Andrew Bolton.

Offer many ways for your members to securely communicate their problems to you following a natural disaster.

Check out on-site interviews with Georgetown University Alumni and Student Federal Credit Union, a $16M credit union run by executives in their 20s. Learn how a student-run operation in Washington, DC innovates and manages regular leadership transition.

Callahan & Associates’ former CEO sheds light on how credit unions’ financials are faring.

Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.

Callahan & Associates’ senior analyst Lydia Cole describes the latest mortgage trends in the credit union industry.

Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.

Jim Norris, CEO of Montgomery County Employees FCU, explains how the credit union is securing double-digit growth in its credit card portfolio.

Georgetown University's student-run credit union has honed its staff selection process for decades to manage built-in employee turnover.

United Federal Credit Union shares its vision for the future.

Apple Federal Credit Union shares the success of its Realize Your Dream loan promotion.

SECU of North Carolina reflects on its payday loan alternative for members.

How culture impacts collection success at United Federal Credit Union.

Expertise gleaned from past expansions led to a regional leadership model at United.

West-AirComm Federal Credit Union executives explain how their annual $2,500 holiday loan has been a win-win situation.

In this third quarter 2011 Trendwatch clip, Jay Johnson of Callahan & Associates discusses the possible impact HARP 2 will have on the cooperative movement in 2012.

Credit unions have the opportunity to refinance between 1 million and 4 million mortgage loans.

United Federal Credit Union has embraced instant issuance for today and is well prepared for the next round of card development.

A Wisconsin credit union recognizes members.

Lackluster unemployment numbers combined with increased media attention on the credit union industry create a strong need for cooperative solutions in 2012.

United Federal Credit Union offers multiple real estate products to seek out points of strength in the various communities it serves.

Positive growth in credit union's share balances and core deposits show significant increase in the industry's reach in 2011.

Industry professionals celebrate International Credit Union Day.

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

United brings new opportunities to business owners across the nation, while maintaining its local advantage.

The winner of a video contest helps a photographer head to Africa.

Kellogg Community Credit Union’s Linda Kellogg shares how the credit union communicates to potential members in the community.

United Federal Credit Union increased core capabilities to keep cutting edge online channels sharp.

Robin McKenzie of Redwood Credit Union, describes the cooeprative's give aways in celebration of International Credit Union Day.

United Federal Credit Union eyes markets with potential as it expands into several states.

Marnie Perfetti, Mid-Minnesota Federal Credit Union shares the credit union's food drive and community outreach.

Hal Paxon, Consumers Credit Union, discusses the cooperative's transparency initiatives for 2011 International Credit Union Day.

Mid-Minnesota Federal Credit Union, is promoting the cooperative difference on International Credit Union Day.

United Federal Credit Union embraces the lesson of its history to plot a solid course for the future.

Bryan Nielsen of Arizona State Credit Union explains how the credit union found a fit in a non-traditional location.

Check out on-site interviews with United Federal Credit Union, a $1.3B powerhouse that serves markets in five states and membership across the nation. Learn about its strategies for growth and best practices to preserve local perspective in an expanding marketplace.

As cooperatives gear up for International Credit Union Day, CreditUnions.com looks back at 2010’s celebrations.

An Iowa credit union is using data and the right attitude to generate solid member relationships.

Alaska’s Credit Union 1 ensures members receive service throughout all weather conditions.

United is committed to a standard of community involvement, whether it’s down the street or across state lines.

Natalie Woomer and Dorothea Stierhoff from Municipal Employees Credit Union Of Baltimore Inc. discuss the rationale and timing behind their twice-a-year dividend strategy.

GTE Federal shares its departmental and institutional goals for 2012 and beyond.

Dynamic employee culture at GTE Federal positively impacts staff, members, and the Tampa community.

GTE utilizes a niche product suite and realtor relationships to give homebuyers the best shot.

Scott Sylvester, COO of Consumer Credit Union, discusses how the cooperative keeps up with technology trends.

When problems occur for members of GTE, a One-Touch Resolution strategy means timely solutions.

Increasing income and improving member experience are just two benefits of adding title services to a credit union’s offerings.

GTE explains how it connects with the financial needs and priorities of Tampa small business owners.

Cooperatives can help consumers at a local level, such as helping them secure record-low refinance rates amid leadership changes.

Net interest margin continues to cover the daily cost of doing business while provisions for loan losses decline again.

Affinity Plus Credit Union's Brian Volkman discusses how the cooperative provides options for members in difficult financial situations.

Fraud is becoming more prevalent with the end users being increasingly targeted over the broader systems, says Steve Ervolino, senior vice president of information services for Dupaco Community Credit Union.

GTE addresses its loan underwriting process to meet member’s needs while preventing undue loss.

Mobile technology has proven crucial to many credit union strategies.

One Georgia credit union uses data and specialized loan product to understand and entice prospective homebuyers.

Offering credit. Creating thrift. The credit union system powers on during tough economic times.

Credit Union 1 closely monitors the payment landscape in a remote Alaskan market.

This Maryland credit union pursues efficiency by examining its processes and querying its peers.

GTE streamlines its consumer lending suite, with refined products that members understand.

This Washington state credit union emphasizes cross-training and the cooperative culture to generate robust branches.

Hanscom Federal Credit Union shares best practices for addressing the needs of members affected by furloughs and budget cuts.

GTE sees its renewed focus on the member experience pay off as the institution grows.

GTE revisits its communications strategy, terminology, and brand identity to reconnect with the community it serves.

As consumers in the Tampa area fight through the last remnants of recession, a reformed GTE is back in their corner.

This New York credit union has taken its cooperative on the road. Literally.

Lynda Milton, CEO of TEAM Financial Federal Credit Union, is prepared to engage in the political process in Washington, DC.

One Pennsylvania credit union uses a variety of tactics to generate auto lending business.

Seminars are one way to get ahead in your local mortgage market.

Henry Wirz, CEO of SAFE Credit Union, provides his recommendations for reform in the credit union system.

To generate strong credit card performance, cooperatives must understand what members value. One way to show you know? Affinity cards.

Bill Carrington, CEO of United Services Credit Union, explains the goals behind the credit union's shift to a community charter.

Credit unions need to understand how small businesses operate to maximize the chance to help them.

At the end of the day, it all comes back to the community at Guthrie Federal Credit Union.

Jay Johnson outlines five key operational and strategic topics that credit unions across the country are debating in their Board rooms.

Credit unions can find a “tremendous pricing opportunity” under the proposed Durbin Amendment, says one industry expert.

Viral communication and celebrity endorsements can help credit unions reach difficult demographics.

SAFE Credit Union is planning even more financial literacy outreach to local businesses and high schools.

Credit unions must make smart decisions when deciding how to spend technology dollars.

In a 2010 trip to Security Service Federal Credit Union, Callahan & Associates spoke with Vice President of Lending Mike Chapman about his thoughts on the credit union ideals. 

One Virginia credit union shows what a focused plan can do for small business relationships.

SAFE Credit Union explains its mobile priorities for 2011.

Youth outreach and community involvement generates excitement about credit union membership.

To better understand where credit unions are headed, it is informative to know where they’ve been.

Bob McKay, executive vice president and chief operating officer at Baxter Credit Union ($1.6B, Vernon Hills, IL), shares how the credit union reviews its process efficiency. McKay reviews the net promoter score and offers an example of how the scores and the credit union’s surveys helped improve issues in the mortgage department

Communication is key when it comes to identifying best practices and learning from your credit union peers.

A credit union has a lot to consider when deciding whether to sell its credit card portfolio.

For Season 6, Anatomy of a New Beginning, Callahan & Associates visited GTE Federal Credit Union, situated in Tampa, Florida.

Guthrie leaves nothing to chance; its plans for the future include details on what it wants to do and how it wants to do it.

Engage first-time homebuyers with products and specials built especially for them.

Guthrie offers first-time homebuyers face-to-face assurance and advice during the application process.

One Virginia credit union shows how it incorporates email into the collections process.

Staff education, communication, and specialization keeps members of one New Mexico credit union on the right loan track.

Guthrie FCU's competition in the bi-state area includes large and regional banks as well as other credit unions.

SSFCU sponsors a day in the stands and on the field with the Colorado Sky Sox.

Security Service and its employees surpass big goals in support of charitable causes.

Six tips to generate a strong auto portfolio regardless of economic climate.

In-house gym facilities and partnerships bolster Security Service’s health initiative.

The last three months of 2010 broke records and set the pace for a promising 2011.

Automated services and processes increase employee security and member service.

Video provides a virtual opportunity to interact with members in the real world.

Electronic manuals allow a credit union to automatically update standards and policies across all branches.

Mark Decello, executive vice president of KEMBA Financial Credit Union ($701M, Gahanna, OH), explains how the credit union nurtures its many successful SEG relationships. He offers tips on how to identify which SEGs will work best with the credit union and how to retain a positive relationship with SEGs.

Strengthen your brand through SEG-specific products and PR.

Employee volunteerism contributes to the community and enhances the credit union’s reputation.

VP for asset recovery, Nancy O'Malley, talks about repossesing collateral and keeping spirits up.

At Security Service, asset recovery employees are problem solvers, not order takers.

Digital Federal Credit Union gets in front of problem loans with outreach and creative solutions.

Eric Acree, executive vice president of Vantage Credit Union ($700.2M, Bridgetown, MO), describes the credit union’s innovative venture into mobile banking. When faced with the tough times of 2009, the credit union donned its creative thinking cap and came up with Tweet My Money.

Call centers are a strategic asset to credit unions. Are you making the most of yours?

Security Service COO, Jim Laffoon, offers three tips to evaluate the impact of entering a new market.

The Anatomy of a Dual Market webisode series begins with a look at Security Service's move from Texas to Colorado.

When ABC came to Neenah, WI, the entire community pitched in to “Move that Bus.”

Building an active community footprint is an initiative that flows from the top down.

The credit union dedicates time and talent to causes that benefit the wider community.

Brad Roteman describes the qualites of a good leader and employee.

Community First fosters a professional environment that encourages civic-minded employees.

Wisconsin credit union members understand the value and the duty behind cooperative finances.

Budget simulations teach students how to be penny wise and pound prudent.

Brad Roteman offers insight on the sucess of Healthcare Systems Federal Credit Union's sales culture.

CFCU sponsors brown bag events to educate legislators and advocate for the credit union movement.

Community First partners with cities and the state to provide financial education to schools and the public.

Brad Roteman offers insight on how to succeed in spite of challenges.

Stealing loans is fair game when it comes to saving members money.

Community First uses member testimonials to tell the credit union story.

Doug Fecher, President & CEO, Wright-Patt Credit Union

State Employees Credit Union holds more than 4,000 modified first mortgages. Here, SECU’s SVP of mortgage lending provides insight on how the credit union manages its portfolio.

For Season 5, Anatomy of a Big Thinker, Callahan & Associates spent time in upstate Pennsylvania with Guthrie Federal Credit Union.