Join senior leaders at Callahan & Associates for a webinar series that addresses why credit unions need to ask tough questions. Register for the entire series to explore how larger trends in a variety of fields apply to the credit union industry, how to frame new strategies for your credit union, and how to pinpoint what your organization is already doing well as well as what it could do better.
Session 5: “Is Your Credit Union Member-Centric?”
Evaluating whether a credit union is truly member-centric is tougher than many might want to admit. How does a credit union determine if it is truly member-centric or just hiding behind a wall of words? And how can more move into the former?
Being member-centric means more than offering lower loan rates and higher savings rates or even being accessible — those are just table stakes. It means understanding the changes and challenges members are experiencing and having the imagination and institutional agility to respond.
Join Alix Patterson, partner at Callahan & Associates, to discuss how credit unions are bringing members into the conversation and taking action to ensure their cooperatives remain “all about their members” — even as needs and demographics change.