Digital Account Opening: Removing Friction and Enhancing the Member Experience

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.

 
 

Having a digital onboarding experience that reduces friction and simplifies the account opening process is essential. Baron Conway (SVP, Head of Digital and Product Management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience. This webinar is designed for innovative credit unions above $1 Billion in assets.

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Aug. 18, 2021


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