Credit union insiders say that COVID-19 has sped up digital adoption by two years. But the sudden influx of members using digital channels has contributed to a hefty increase in contact center support requests. That means that credit unions are failing at the one thing that’s crucial for maintaining digital momentum — making the migration process as frictionless as possible.
Since upgrading your tech is a longer process, the fastest way to ensure continued digital channel growth is by giving your frontline the knowledge and confidence they need to ensure a smooth member transition to digital banking.
In this webinar, we’ll lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.