Member expectations for digital service from their credit unions have risen exponentially, especially over the past year. Many of you have been stepping up to the plate and transforming your products and services for a digital-first world. The way you support members at their point of need—in the most convenient ways—is a big contributor to successful digital transformation and the contact center plays a key role.
So how do you prepare your contact center to meet the needs and expectations of members on their digital journey in an effective and satisfying way? Learn how Ascentra Credit Union approached digital member service, what they’ve learned, and how they staffed operations for success and member satisfaction with a digital-first contact center.