The Digital Member Experience: What To Expect In 2021

The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations?

 
 

The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations? In this webinar with Alacriti and Glia, learn:

  • What member experience expectations and trends we can expect in 2021
  • How credit unions can think more holistically about their transformation and digital experiences with a solid fintech ecosystem
  • How the ability to transact and move money impacts member retention with consideration of the acceleration of expectations due to the pandemic.
  • Thinking beyond friendly service when it comes to creating a truly valuable member experience. 

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Nov. 18, 2020


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